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How to change the data of a product from the Allegro Product Catalog
In this article, you will learn how to report incorrect or missing product information, how to check your change request status, and how to update your offers after we edit product data.
If you think the product you want to link your offer to has incorrect product information — you can ask us to update it. This way, you have an impact on the Allegro Product Catalog and help us improve its quality.
How to report incorrect or missing product information
You can report the incorrect product information:
- on the product card — when you select a product from the Catalog
- in the listing form — when you list or edit an offer
- in the My Assortment tab — click [see product details] and [report issue in catalog].
If you want to report incorrect information regarding a product from a trusted source, use the contact form. In other cases, you can submit your suggestions through the product change request form.
Products from a trusted source are:
- the ones whose data has been authorized by the manufacturer or the trademark owner, or
- the ones that come from another trusted source.
In the listing form, we highlight them with a green badge and a padlock icon.
If you want to report errors in at least 10 products at once — complete this file (available in Polish) and contact us.
If you report an error in the Catalog, we will display the product change request form.
In the side menu, you can select the changes you want to submit — regarding category, parameters, or photos. You can immediately go to the relevant section.
In the Comment section, you can justify the suggested changes — by adding relevant messages, links, or files.
Reporting errors through the API
In the Allegro API, we made available a resource that enables you to request product changes in the Catalog. If you use an external software, ask the developer (integrator) if it supports that resource.
How to change the product name
In some categories, we create the product name based on the offer parameter values. You can check those parameters and their values in the Product name section. There, you will see which parameter values you should change to update the product name.
When you change the parameter value that is one of the components of the product name, we will automatically update it in the Product name section.
How to change the product category
- Click [suggest a category change].
- You will see other suggested categories. Choose one of them or select a different category.
What if the product matches several categories
Then, in the product change request form, we will display the Show all categories message. Click it to see in which categories you can list your offer — without changing the product category.
How to change the product parameters
Enter or choose correct parameter values. Remember that they need to reflect what the product is really like.
You can suggest changing both basic and other parameters.
What basic parameters are
Those are all the parameters we use to identify a product.
What other parameters are
Those are the parameters that allow you to describe a product better. They help buyers to make purchase decisions more easily.
How to change the product images
The images in the form come from the Allegro Product Catalog — we have acquired them from other sellers' offers and the manufacturers' databases.
You can check which image is displayed as a thumbnail on the product page.
Remove the images that, in your opinion, should not be in the offer and add new ones. You can add up to 16 new images.
How to upload the images correctly:
- pay attention to the image dimensions — the longer side should be at least 500 pixels long
- make sure the image is of high quality — clear and precisely masked (cut out from the background)
- show the product details — the image should depict product characteristics described by the parameters. For example: if the Color parameter value is white, make sure images show only the white variant of the product.
- The main image should present the product on a white background You can apply this rule also to other images in the offer.
Additionally, images should not contain text or logos — for example: watermarks, phone numbers, variant descriptions, ads, how-to content, the date when the image was taken, framing, scratches, damage, or dirt.
What happens with the information you provide in the form
Under article 5.5 of the Allegro Terms & Conditions, we can use all product information you have provided in the Allegro Product Catalog, such as logotypes, descriptions, or images.
Any other suggestions? Describe them in the Submission justification fields in the Comment section.
When everything is ready, click [submit]. If you want, we will send you an email confirmation of your request. You can also check its status in the My product change requests tab.
Done! You can continue listing an offer or working in the My Assortment tab.
How to check what is going on with your change request
We will verify your request within 2 working days. You can check its status in the My product change requests tab. With the filters at the top of the page, you can easily filter your requests by:
- request status
- date modified
- date of request.
You can also use the only rejected requests filter to check the details of requests we have rejected.
Your requests can have the following statuses:
- verified
- partially verified
- pending
- rejected.
In the tab, you will also see:
- a product image with a URL to all offers linked to this image
- suggestion submission and last modification date
- a link to submission verification details.
Click [details] to check:
- the parameters for which you have requested changes
- parameter values provided in the form
- the request verification status with its explanation. If we reject the change you have suggested, we will let you know why we have done it.
When we can reject your request
- If the suggested changes would make product information incorrect or result in creating another product variant.
- If there is a mistake in a suggested product name or parameter — for example, you make a typo or another spelling mistake, or you capitalize words incorrectly. In this case, we will change the product information based on your suggestions — but your request status in the My product change requests tab will be Rejected.
Would you like to appeal Allegro’s decision? In the tab, select Contact us and submit your comments.
What happens when we change the product information
The Offer Updates tab allows you to easily check what parameters we have changed in the product your offers are linked to. With that, you can edit your offers and complete the missing details faster. That way, you make sure that details in offers linked to the Allegro Catalog always comply with product data.
In the Offer Updates tab, you can find all your offers linked to products with details from the manufacturer or brand owner. Next to each offer, we will display:
- the name of the product it is linked to
- the parameter we have changed — for example, the EAN (GTIN) code
- the parameter value before the change
- the new parameter value.
Products from a trusted source cannot be edited. If you link your offer to such a product and we change its details, for example, the GTIN (EAN) — we will notify you by email. In that case, update the offer details in the Offer Updates tab. All you need to do is click [accept change]. You have 14 days to correct your offer. If you fail to do that, we will unlink the offer from the product and end it automatically.
How it works
- Go to the Offer Updates tab and check what we have changed.
- Click [accept change] to update a given offer.
- Done!
How to update offers automatically
If you do not want to accept changes every time, you can enable an automatic update of offers.
- Go to the Offer Updates tab.
- In the Automatic updates section, click [on].
- Done! When we make changes to the product basic parameters, we will automatically change the data in your offers that are linked to them.
You can also opt out of that option anytime. Just click [off].
In the Update status tab, you can check whether the offer has been updated manually or automatically.
How you will learn that we have changed the product details
When we notice that a product in the Catalog has incorrect details, we will correct them. If your offers are linked to that product, we will let you know about it:
- by email
- in the My Assortment tab — you will see a yellow icon next to the offer that requires an update.
How to update offers in bulk
Tick the selected offers in the Offer Updates tab. Then, select Update.
While editing offers in bulk, we will automatically update all the basic parameter values that we changed to the ones matching the product.
What if you think the new product data is incorrect
If you think the new product parameters are incorrect, you can:
- link your offer to a different product from the Catalog — while editing an offer, go to the Product in offer section and click [change product]
- report it to us.
What if you do not change anything in your offers
Then, buyers will see different parameters than those included in the product name — which may be misleading.
We may also unlink your offers from the product while improving the linking between offers and the Allegro Product Catalog.
