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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
The most important changes are the automatization of money refunds when customers return products and the update of sales rules in Automotive. You will also benefit from other changes.
We will introduce the changes in the following couple of months. We have divided them into three groups. Click on the selected change to learn more about it, including the date of implementation.
Get familiar with key changes
These changes may affect your sales or require you to take action.
- Automotive: on we will require at least one delivery option in an offer
- We will make handling returns on allegro.pl easier for you
See the changes that you may find important
These changes do not require your action, but may affect your sales and you might want to get familiar with them.
- We will add plant protection products to the list of prohibited goods on allegro.hu
- We will clarify the parcel parameters for Packeta with dispatch to Czechia, Slovakia, and Hungary
- We will extend the dispatch area for Allegro DHL Courier Czechia — delivery tomorrow
- We will increase the maximum parcel dimensions for Allegro International Parcel Lockers Slovakia
- We will update the One Fulfillment by Allegro Terms & Conditions
- You will pay less for DHL and DPD courier delivery to Czechia, Slovakia, and Hungary for parcels over 10 kg
- Allegro Delivery: we will change the fee Allegro Delivery One Box — delivery today outside Smart! and for a dangerous incident that a parcel may cause. We will also introduce other changes
- We will change the way buyers report transaction problems related to sales on regular accounts on allegro.pl
What else we will change
These changes will not require your action.
- If you have enabled delivery with Allegro International Czechia and dispatch from southern Poland, the courier will deliver your parcels faster
- We will reduce the time to make payments in the Collectible Gold Coins subcategory
- We will change the way of displaying promoted offers on the category page
- We will clarify the rules for adding information in offer headers
Automotive: on we will require at least one delivery option in an offer
From: June 16, 2026
How it works now
You do not need to enable any delivery options in offers from the Automotive category. In-store pickup is enough.
What we will change
Allegro is an online sales platform and an efficient dispatch of products is of key importance.To help you reach more buyers, we will start to require at least one delivery option other than email delivery or in-store pickup — for example courier delivery or delivery to a pick-up point.
The new rules will not apply to automotive classifieds.
What you need to do
- Go to the Delivery Settings tab.
- Create a new shipping price list or edit an existing one — by adding a selected delivery option.
- Next, add that shipping price list to your offers from the Automotive category.
Learn more about shipping price lists.
What if you do not add any delivery option
If we notice that you have not adapted offers to this new requirement — we will send you a warning. If you do not react to it and fail to enable delivery options to your offers, we will terminate them.
What you will gain with this change
- Increased chances of making a sale — customers are more likely to buy in offers in which they can immediately see the available delivery options.
- More time for yourself — you will avoid receiving customers’ queries about how you deliver products.
- Faster transactions — buyers will not need to discuss delivery details with you. This will make the shopping path shorter and save you additional work.
Basis: changes in the scope of services provided (paragraph 14.1 (j) of the Allegro Terms & Conditions).
We will make handling returns on allegro.pl easier for you
From: September 1, 2026
How it works now
If a customer from allegro.pl sends you the product back within withdrawal from the agreement, you need to remember about ordering a refund — by doing it yourself through Allegro, or by making a bank transfer. If you forget about that, the customer may open a Discussion — which may lead to you losing the sales quality points.
What we will change
You will no longer be obliged to refund the buyer yourself. If you:
- decide that the product returned by the buyer is in good condition and
- do not reject the return in the Returns tab within 7 days from collecting the return parcel
we will issue the refund for you. We will do it automatically, on the 8th day.
The rule is simple: your role in the process does not change — the final decision is yours.
The automatic refund will only apply if the buyer returns the product using the Allegro return options. If the buyer decides to send the product back in another way and we cannot check whether it has reached you — we will not order the automatic refund.
If you share offers in foreign marketplaces, you already know this solution. Now, it will just work the same way also on allegro.pl. This will make the process more convenient and save your time, but you will keep full control over returns.
You decide whether a return is justified.
- Your decision is key. If you order a refund (partial or full) within 7 calendar days yourself or reject the return and provide the reason in the Returns tab — the automatic system will not work.
- You have 7 days to react. We count the time from the moment you collect the return parcel. You have an entire week to inspect the product.
- Transparency. We only use the money available in your Funds and Operations History tab to issue a refund — just as we currently do in foreign marketplaces.
How you benefit from this change
- It saves you time. If the product is in good condition, you do not need to waste time on manually accepting the return — we will do it for you.
- The processes become coherent. No matter if you sell in Poland, Czechia, or Slovakia — handling returns is the same.
- You comply with the law and our Complaints and Returns Policy. We help you fulfill your obligation to provide an immediate refund and protect your reputation as a professional seller. According to the Polish consumer law, the buyer should be refunded immediately, but no later than 14 days after completing the return form (provided that they send the product back).
Basis: improving the operation of the website and the buyer and seller service (paragraph 14.1 (d) of the Allegro Terms & Conditions).
We will add plant protection products to the list of prohibited goods on allegro.hu
From: June 16, 2026
How it is now
On Allegro, you cannot sell plant protection products and biocidal products for fumigation.
However, you can sell other types of plant protection products — if you meet the requirements that result from the applicable legal regulations.
What will change
We will add all plant protection products to the list of prohibited goods on allegro.hu — you will not be able to list such products in that marketplace.
However, you can still list them in other marketplaces — the sales rules on allegro.pl, allegro.cz, and allegro.sk will remain the same.
What it means for you
If you list plant protection products on allegro.hu, starting June 16, they will no longer be visible in that marketplace.
Basis: amendments to legal regulations having a direct impact on the content of the Terms & Conditions (paragraph 14.1 (a) of the Allegro Terms & Conditions).
We will clarify the parcel parameters for Packeta with dispatch to Czechia, Slovakia, and Hungary
From: June 16, 2026
Allegro Packeta features international delivery options that you can use if you hold a business account. You can settle them within Allegro Standard.
Check the dimensions of parcels that you can send to parcel lockers. If your parcel exceeds these dimensions, it will not fit into the locker and will be handed over to the closest pick-up point (PUDO) free of charge — however, this may extend the delivery time. To avoid that, make sure your parcels do not exceed the dimensions provided below.
What we will change for options with delivery to parcel lockers
For the following delivery options:
- with dispatch to Czechia
- Allegro Dispatch from Poland to Czechia — Packeta Parcel Lockers
- Allegro Dispatch from Slovakia to Czechia — Packeta Parcel Lockers
- Allegro Dispatch from Hungary to Czechia — Packeta Parcel Lockers
- Allegro Zásilkovna Parcel Lockers
- with dispatch to Slovakia
- Allegro Dispatch from Poland to Slovakia — Packeta Parcel Lockers
- Allegro Dispatch from Czechia to Slovakia — Zásilkovna Parcel Lockers
- Allegro Dispatch from Hungary to Slovakia — Packeta Parcel Lockers
- Allegro Packeta Parcel Lockers
- with dispatch to Hungary
- Allegro Dispatch from Poland to Hungary — Packeta Parcel Lockers
we will clarify that:
- the standard parcel must be cuboid-shaped with no protruding elements
- the maximum weight of a single parcel is 15 kg
- the maximum dimensions are 35 × 45 × 60 cm.
The delivery rules for Packeta (Zásilkovna) pick-up points remain the same.
See how to dispatch parcels from Poland with Allegro Packeta.
Basis: improving the operation of the website and the buyer and seller service (paragraph 14.1 (d) of the Allegro Terms & Conditions).
We will extend the dispatch area for Allegro DHL Courier Czechia — delivery tomorrow
From: June 16, 2026
Only sellers who dispatch parcels from the Zabrze and Wrocław areas can use the Allegro Courier DHL Czechia — delivery tomorrow option.
What will change
We will extend the dispatch areas and add new postal codes of locations where this delivery option is available. Check their list (92 KB, XLXS).
What you will gain with this change
It will be easier for you to dispatch parcels with Allegro DHL Courier Czechia — delivery tomorrow.
See how to dispatch international parcels from Poland with DHL courier.
Basis: changes in the scope of services provided, including the introduction of new services (paragraph 14.1 (j) of the Allegro Terms & Conditions).
We will increase the maximum parcel dimensions for Allegro International Parcel Lockers Slovakia
From: June 16, 2026
Check out the new maximum parcel dimensions for Allegro International Parcel Lockers Slovakia:
| Before June 16 | From June 16 |
|---|---|
| 64 x 38 x 41 cm | From June 16 68 x 44 x 57 cm |
Learn more about Allegro International Slovakia.
Basis: changes in the scope of services provided (paragraph 14.1 (j) of the Allegro Terms & Conditions).
We will update the One Fulfillment by Allegro Terms & Conditions
From: June 16, 2026
We will introduce several changes to the service.
We will not dispose of unsold textiles, clothing, and footwear
Starting July 19, 2026, the EU's ESPR (Ecodesign for Sustainable Products Regulation) brings a complete ban on the disposal of unsold textiles, clothing, and footwear. It means that the disposal of such products within One Fulfillment will no longer be possible. If you sell textiles that the ban applies to, you need to provide an address for withdrawals within the EU. It is crucial that we know where to ship back your unsold products. If you do not provide this address (in the Withdrawal address section on your One Fulfillment account), you will not be able to create ASNs for new textile products.
You can check the list of products it applies to here.
We will clarify the disposal rules for faulty and dangerous products
In the case of goods that require professional disposal, costs will be determined individually based on our actual expenses.
Such products, due to their condition, require special procedures or transport. The current fee rates do not cover the actual costs of handling products that present a risk to warehouse employees or that may damage the warehouse. It is our priority to ensure the highest possible safety standards in the Allegro Warehouse.
We will introduce changes to handling product withdrawals
- We will clarify and unify the rules that apply to the address for withdrawals within the EU. You will still be required to provide us with a valid address within the EU to which we are expected to return products.
- If you provide an address that is incorrect, incomplete, or makes shipping impossible, we will make up to 3 attempts to contact you to obtain the correct details. You need to provide them within 14 days from the first contact from our side. If you fail to provide the correct details within that deadline, we may ship the products to the address assigned to your account
- We will also clarify the consequences of not providing a correct address within the EU. If the address on the account is outside the EU and a proper address for withdrawals is not provided, we may refuse to accept the products into the warehouse or — in specific cases — dispose of them at your expense, in accordance with applicable regulations and legal exceptions.
- We will clarify that we will be able to dispose of the goods after at least 14 days have passed from the first unsuccessful delivery attempt (if delivery is not possible).
Thanks to these changes, we will streamline returns, reduce the risk of long-term storage, and manage products more efficiently in situations where delivery is not possible.
Pilot program in the Electronics category: we will issue smaller refund amounts to buyers for returning used or damaged products
As part of the pilot program, we will not automatically refund 100% of the payment to customers for a returned product whose value has decreased. Sellers will not have to pursue a refund from buyers.
As a result, if a product is returned to you, for example, without accessories or with scratches, we will only refund a part of the amount to the buyer based on a technical condition assessment.
We will send an invitation to participate in the pilot program to a selected group of sellers.
You will pay less for DHL and DPD courier delivery to Czechia, Slovakia, and Hungary for parcels over 10 kg
From: June 16, 2026
These changes apply to fees for parcels from 10 to 31.5 kg.
Click to see changes to gross fees for parcels from Poland to Czechia
| Delivery option | Surcharge for a parcel | Before June 16 | From June 16 |
|---|---|---|---|
| Allegro DHL Courier Czechia | Surcharge for a parcel from 10 kg to 20 kg |
Before June 16 99 CZK |
From June 16 69 CZK |
| Allegro DHL Courier Czechia | Surcharge for a parcel from 20 to 31.5 kg |
Before June 16 139 CZK |
From June 16 99 CZK |
| Allegro DPD Courier Czechia | Surcharge for a parcel from 10 kg to 20 kg |
Before June 16 99 CZK |
From June 16 69 CZK |
| Allegro DPD Courier Czechia | Surcharge for a parcel from 20 to 31.5 kg |
Before June 16 219 CZK |
From June 16 149 CZK |
Click to see changes to gross fees for parcels from Poland to Slovakia
| Delivery option | Surcharge for a parcel | Before June 16 | From June 16 |
|---|---|---|---|
| Allegro DHL Courier Slovakia | Surcharge for a parcel from 10 kg to 20 kg |
Before June 16 3.99 EUR |
From June 16 2.49 EUR |
| Allegro DHL Courier Slovakia | Surcharge for a parcel from 20 to 31.5 kg |
Before June 16 5.99 EUR |
From June 16 4.49 EUR |
| Allegro DPD Courier Slovakia | Surcharge for a parcel from 10 kg to 20 kg |
Before June 16 3.99 EUR |
From June 16 2.49 EUR |
| Allegro DPD Courier Slovakia | Surcharge for a parcel from 20 to 31.5 kg |
Before June 16 5.99 EUR |
From June 16 4.49 EUR |
Click to see changes to gross fees for parcels from Poland to Hungary
| Delivery option | Surcharge for a parcel | Before June 16 | From June 16 |
|---|---|---|---|
| Allegro DHL Courier Hungary | Surcharge for a parcel from 10 kg to 20 kg |
Before June 16 2,500 HUF |
From June 16 1,200 HUF |
| Allegro DHL Courier Hungary | Surcharge for a parcel from 20 to 31.5 kg |
Before June 16 2,800 HUF |
From June 16 1,400 HUF |
| Allegro DPD Courier Hungary | Surcharge for a parcel from 10 kg to 20 kg |
Before June 16 1,700 HUF |
From June 16 1,200 HUF |
| Allegro DPD Courier Hungary | Surcharge for a parcel from 20 to 31.5 kg |
Before June 16 2,900 HUF |
From June 16 2,300 HUF |
What else we will change
We will change the codes used to identify logistics services — you can see them in your account in the Settlements with Allegro tab. We will unify their names, making your financial transaction history clearer and easier to analyze. It is simply an organizational change, and you do not need to take any action. The way of charging fees and fee rates will remain the same.
Basis: changes in the scope of services provided (paragraph 14.1 (j) of the Allegro Terms & Conditions).
Allegro Delivery: we will change the fee Allegro Delivery One Box — delivery today outside Smart! and for a dangerous incident that a parcel may cause. We will also introduce other changes
From: June 16, 2026
You do not have to take any action in relation to these changes.
What will change
- We will lower the price for Allegro One Box — delivery today outside Smart!: from 12.99 PLN to 10.49 PLN.
- We will increase the contractual penalty from 500 PLN to 1,000 PLN for situations where the content or defective packaging of your parcel leads to a dangerous incident, such as an injury to our employee or property damage. The revised fee applies to a dangerous incident caused by a subsequent parcel. The fee for the first incident remains unchanged: 100 PLN.This penalty will also apply to situations where we find that the parcel contains prohibited, nuisance, or dangerous goods (including ADR).
- We will clarify the definitions of a standard and non-standard parcel.
- We will clarify the packaging standard.
- We will simplify the price list layout.
- We will make editorial changes.
What it means for you
These changes will increase financial predictability and protection for your business. Thanks to precise definitions of parcels and packaging standards, you will avoid extra courier fees, and the simplified price list will allow you to calculate your margin faster. At the same time, clear provisions of Terms & Conditions will strengthen your position in claims and guarantee fair settlements as well as full operational compliance with current market rates.
The Allegro Delivery program — information for sellers.
We will change the way buyers report transaction problems related to sales on regular accounts on allegro.pl
From: July 30, 2026
These changes apply to you if you sell on a regular account on allegro.pl. You do not have to take any action. The way of handling transaction problems on Allegro Lokalnie will not change.
We are introducing changes to optimize how you resolve transaction problems. We are working to ensure that, eventually, all transaction issues are reported by buyers in a new way: as Purchase problem threads. In the future, this will replace the currently available Discussions.
During the first stage of changes — from July 30 — both ways of reporting transaction problems will be available to buyers.
Learn more
| Before July 30 | From July 30 |
|---|---|
| Buyers report transaction problems in Discussions. | From July 30 Apart from Discussions, there will be another way of handling transaction problems: Purchase problem.Discussions will only remain a path for reporting problems with parcels. The new option will serve for reporting all other transaction problems. |
| You can see your Discussion in the Discussions with buyers tab in My Allegro. | From July 30 All of your Purchase problem threads that buyers open from July 30 will be available in the Message Center. Discussions opened before that day and Discussions related to problems with parcels opened from July 30, will be available in the usual tab. |
| You can only open one Discussion for a single order. | From July 30 Buyers will be able to open multiple Purchase problem threads for a single order. This way, they will be able to precisely determine the product and number of units the report concerns. |
| If the Discussion is closed and the buyer has another problem with that purchase, they can resume the Discussion up to 2 years from the purchase. | From July 30 If the Problem with purchase thread is closed, and the buyer has another problem with that purchase, they will be able to open new threads for that order — also up to 2 years from the purchase. |
| The buyer can mark a Discussion as unresolved. This has a negative impact on your sales quality (the Unresolved Discussions metric in the My Sales Quality dashboard). | From July 30 The buyer will not be able to mark the Purchase problem thread as unresolved — no matter how they rate your response. However, we will account for such threads in the My Sale Quality dashboard. On July 27, we will add a new metric: Unresolved buyer issues — learn more. At the same time, we will remove the current Unresolved Discussions metric. |
What you will gain
Customers will be able to show precisely which product they have a problem with and what it is about. It will allow you to quickly solve their problems without having to ask for details. The new tool will protect your sales quality because buyers will not be able to subjectively mark their issues as unresolved.
Basis: improving the operation of the website and the buyer and seller service (paragraph 14.1 (d) of the Allegro Terms & Conditions).
If you have enabled delivery with Allegro International Czechia and dispatch from southern Poland, the courier will deliver your parcels faster
From: June 16, 2026
You do not need to do anything regarding this change. If:
- you have enabled the Allegro International Czechia delivery option
- dispatch parcels from the areas with postal codes included on this list (PDF, 291 KB)
we will enable an additional delivery option in your shipping price lists — Allegro International Courier Czechia — delivery tomorrow. Thanks to this, your Czech customers will receive their parcels on the next day after placing orders.
The conditions for Allegro International Courier Czechia — delivery tomorrow and the way of handling them are the same as for other Allegro International Czechia options.
See how to dispatch parcels with Allegro International Czechia.
Basis: improving the operation of the website and the buyer and seller service (paragraph 14.1 (d) of the Allegro Terms & Conditions).
We will reduce the time to make payments in the Collectible Gold Coins subcategory
From: June 16, 2026
How it works now
If you sell in offers in the buy now format in the Collectible Gold Coins subcategory, buyers — depending on the payment method — have between 7 and 14 days to make the payment.
What will change
We will reduce that time to 30 minutes. This limit already applies in other offers from the Investment Products category.
How you will benefit from this change
Customers sometimes make a purchase in this subcategory, but do not make payment. This change will allow us to reduce the number of unpaid transactions and raise your chances of making a successful sale.
We also want to protect your transactions against rapidly changing gold prices.
See how to list Collectible coins.
Basis: preventing misuse (paragraph 14.1 (g) of the Allegro Terms & Conditions).
We will change the way of displaying promoted offers on the category page
From: June 16, 2026
If you select Promotion on the category page, your offer goes into a pool from which a dozen or so listings are randomly selected for each page view of the category. We display the randomly selected offers to buyers in the gallery on that page. From there, buyers can go directly to your offer.
What will change
We will increase the number of offers displayed in the gallery to 30. Based on our recommendations system, we will select up to 3 offers that match the buyers' behavior. The rest of the offers will be selected randomly. You do not need to do anything regarding this change.
What you will gain with this change
This change will allow us to show buyers more offers matching them — and this will increase your chances of making a sale.
Rules of promoting offers on the category page.
Basis: changes in the scope of services provided (paragraph 14.1 (j) of the Allegro Terms & Conditions).
We will clarify the rules for adding information in offer headers
From: June 16, 2026
An offer header is a graphic highlight that you can add above the offer description. We will state in the Terms & Conditions that you can only add a brand or manufacturer logo and information about the store's official status in the header if you participate in our partner programs (based on a separate agreement with us) — such as the Brands Zone.
Learn more about the Brands Zone.
Basis: improving the operation of the website and the buyer and seller service (paragraph 14.1 (d) of the Allegro Terms & Conditions).
See the changes to the Allegro Terms & Conditions
The changes described in this message also require updating our Terms & Conditions. We will update them on June 16, July 30, and September 1. Find the changes in the PDFs below. We have marked the new fragments in blue, and the fragments we will remove are crossed out:
- June 16, 2026 — changes to the Allegro Terms & Conditions
- June 16, 2026 — changes to the Allegro Delivery Terms & Conditions (available in Polish)
- June 16, 2026 — changes to the One Fulfillment by Terms & Conditions
- July 30, 2026 — changes to the Allegro Terms & Conditions
- September 1, 2026 — changes to the Allegro Terms & Conditions.
We have uploaded the files listed above to a durable medium. This solution guarantees that the files will remain unchanged for 10 years. You can check the files on the service provider's website.
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