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What combined orders in One Fulfillment by Allegro are all about
A combined order consists of orders from multiple sellers who use One Fulfillment by Allegro. We dispatch such orders in one parcel from our Allegro Warehouse.
A combined order consists of orders from multiple sellers who use One Fulfillment by Allegro. We dispatch such orders in one parcel from our Allegro Warehouse. We divide the delivery cost of those orders among the sellers — proportionally to the value of items from a given order.
How it works
All offers with items listed by sellers who use One Fulfillment by Allegro are marked as items dispatched from the Allegro Warehouse. This way, buyers know which items they should buy to get a combined order.
The buyers will see the information about dispatch from the Allegro Warehouse:
- on the offer list. When they hover over an offer, they can see its details, including delivery from the Allegro Warehouse.
- at the top of an offer page — for example, under the seller's login
- at the bottom of the offer page — for example, in the About Seller and Delivery and payment sections
- on the offer page — next to the Other items from this seller section. We will display the Others from the Allegro Warehouse link next to the recommended products. When the buyer clicks the link, they will be redirected to the list with all the offers with items available in the Allegro Warehouse.
- in the cart, over the item list and in the delivery and payment form
- on the thank you page.
Additionally, when a buyer adds an item from the Allegro Warehouse to their cart, they will see a pop-up window with recommended items from other sellers who use One Fulfillment by Allegro. They will also see the list of recommended products in their cart, under the list of items in your cart.
We can also display products from the Allegro Warehouse coming from multiple sellers if the buyer is looking for a few products at the same time using the search many option.
How we settle for combined orders within Allegro Smart!
A combined order will be fulfilled within Allegro Smart! if:
- the buyer is an Allegro Smart! member they make a purchase for at least 40 PLN from sellers who use One Fulfillment by Allegro and
- at least one offer from the order is marked with the Allegro Smart! badge.
We divide the delivery cost within Allegro Smart! among sellers the customer purchased from in a combined order. We do it proportionally to the value of products in the combined order.
Example
The buyer makes a purchase from seller A and seller B, both of whom use the One Fulfillment by Allegro. They buy shoes for 38 PLN from seller A — the offer is not marked with the Allegro Smart! badge. They also buy a jacket for 102 PLN from seller B — the offer is marked with the Allegro Smart! badge. The buyer chooses the Allegro DPD Courier delivery option. The total value of that order is 140 PLN. The buyer does not pay for delivery because they have made a purchase within Allegro Smart! We divide the delivery cost between the sellers. For a purchase for 140 PLN made within Allegro Smart! the delivery fee is 4.99 PLN. We divide the fee between sellers according to the table below.
| Product price | Order share | How much the seller will pay for the Allegro Smart! delivery | |
|---|---|---|---|
| Seller A | Product price 38 PLN |
Order share 38 of 140 PLN = 27.14% |
How much the seller will pay for the Allegro Smart! delivery 27.14% x 4.99 PLN = 1.35 PLN |
| Seller B | Product price 102 PLN |
Order share 102 of 140 PLN = 72.86% |
How much the seller will pay for the Allegro Smart! delivery 72.86% x 4.99 PLN = 3.64 PLN |
How we settle for combined orders outside Allegro Smart!
We do it the same way as for orders within Allegro Smart! — we divide the delivery cost among sellers from which the buyer has made a purchase within the combined order. We do it proportionally to the value of products in the combined order.
Example
The buyer makes a purchase from 3 sellers in One Fulfillment by Allegro. They buy shoes for 38 PLN from seller A, a jacket for 102 PLN from seller B, and a bag for 50 PLN from seller C. The total order value is 190 PLN. None of those offers has the Allegro Smart! badge. The buyer selects the Allegro DPD Courier delivery option, and they pay 12.99 PLN for it. We divide that cost among sellers — according to the table below. Next, we add it proportionally to each seller's invoice for One Fulfillment.
| Product price | Order share | How much the seller will get from the buyer | How much the seller will pay for delivery | |
|---|---|---|---|---|
| Seller A | Product price 38 PLN |
Order share 38 of 190 PLN = 20% |
How much the seller will get from the buyer 38 PLN + (20% x 12.99 PLN) = 40.60 PLN |
How much the seller will pay for delivery 20% x 12.99 PLN = 2.60 PLN |
| Seller B | Product price 102 PLN |
Order share 102 of 190 PLN = 53.68% |
How much the seller will get from the buyer 102 PLN + (53.68% x 12.99 PLN) = 108.97 PLN |
How much the seller will pay for delivery 53.68% x 12.99 PLN = 6.97 PLN |
| Seller C | Product price 50 PLN |
Order share 50 of 190 PLN = 26.32% |
How much the seller will get from the buyer 50 PLN + (12.32 % x 12.99 PLN) = 53.42 PLN |
How much the seller will pay for delivery 26.32% x 12.99 PLN = 3.42 PLN |
Settlement details
We round percentages and prices to the 2nd decimal place. We do it in a standard way. If the 3rd decimal place digit is:
- between 0 and 4 — we round it down, for example, 38.5634% is rounded down to 38.56%
- between 5 and 9 — we round it up, for example, 54.6567% is rounded up to 54.66%.
Where you will find the information about combined offer delivery cost
- in the Orders tab — next to the item bought as a part of the combined order
- in the Settlements with Allegro tab
- you can download them through the API.
How the buyer can contact you in regards to a combined order
The buyer can contact you in regards to a combined order:
- when on the thank you page, they click Go to details, and then Ask about purchase
- when they click [ask about purchase] in the Purchase History tab
- when they click [contact us] in the email they got from us after the purchase.
If the buyer wants to ask a question about their combined order, we will display two subjects to choose from: Product and returns and Delivery.
- If they choose Product and returns and specify that they want to ask about your item or returns — we will forward their message to you.
- If they choose Delivery — the message will be forwarded to the Allegro Warehouse Customer Service. You will not see that message in the Message Center.
Just like in the case of the standard contact with the buyer, you and the Allegro Warehouse Customer Service can pass the messages to each other.
How Discussions for combined orders work
In One Fulfilment by Allegro we automatically distribute Discussions between you and us based on the reason for opening the Discussion. Learn more about which Discussions we will distribute to you.
In the case of combined orders, the buyer additionally selects which product the Discussion applies to. If they select:
- your product and the reason for Discussion you are expected to address — the Discussion will be distributed to you. The buyer can open multiple Discussions — for each product from the combined order. You will only see Discussions that concern your products.
- delivery problem as the reason — the Discussion will be distributed to us. You will not see it as it also concerns other sellers. We will let you know by email if the buyer opens such a Discussion.
When you open the Discussion, you will see an automatic message. It will contain information about the reason for the Discussion and the product it refers to. This message may contain only that information — the buyer can open a Discussion without providing details. If you do not have sufficient information to solve the customer's problem, ask for it. Try to do it as soon as you can. According to the Terms & Conditions, you have 24 hours to respond (or to ask a question) in a Discussion counting from the moment it is opened.
