We have created a new Orders tab to help you manage your sales on Allegro more easily.

How we display orders in the tab

You will see all the items you have sold in the tab as orders from buyers — regardless of the sales market. Each order consists of all the items paid for as part of one transaction from one buyer.

Post-purchase information and the current offer view

If you go to the Orders tab and click:

• the offer name — we will display post-purchase information
• the offer number — we will display the current offer view.

What you can find in post-purchase information

When you click the offer name, you will check offer information from the moment of purchase:

• date and time of purchase
• offer name and number
• offer description and parameters
• information regarding returns, complaints, and warranty.

You will see the same information that buyers can check in the Purchase details section of the Purchase History tab.

What you can find in the current offer view

When you click the offer number, we will display current information about the offer. They may differ from the offer information from the moment of purchase.

In the current offer view you can check, for example:

• what product the offer concerns
• whether the offer is active
• how many units of the product are available in the offer
• what the current declared dispatch time is.

Filtering and searching for orders

In the tab, you can filter orders:

• by the order status:

  • all
  • new
  • in progress
  • awaiting shipment
  • awaiting pick-up
  • sent
  • delivered
  • canceled
  • returned

• by the payment status:

  • all
  • paid
  • payment on delivery
  • split payment
  • unpaid
  • awaiting verification

• by the delivery option ― you can display only the orders where buyers selected a specific delivery option

• by date

• by the country of delivery

• by possible actions:

  • deferred payment ― invoice needed
  • the buyer has requested an invoice
  • tracking number is required
  • transaction rebate application

• by label ― this filter is available only if you have an Allegro Subscription.

• by order features:

• Additional services
• Voucher
• Allegro Pay
• Smart!
• Message to the seller
• Question from the buyer
• The buyer asks for an invoice
• Note added
• Refund of payment from the buyer
• Commission refund granted.

You can use the search engine to find an order using a piece of information you have, such as:

• offer title
• offer ID or reference number
• payment ID
• customer’s username
• customer’s first and last name.

If you have at least one order in an offer shared in a foreign marketplace, we will display an additional filter: sales market.

You can also find the information about the market in Order details.

Fast filtering options

Under the filters, you can find the following fast filtering options:

• VAT Invoice is required ― this filter will show you the orders for which you have not added an invoice yet

• sales commission refund application ― to see orders for which you can apply for a transaction rebate ― this includes the following:

  • canceled orders for which we have not granted the transaction rebate automatically
  • orders for which the buyer gets the refund through Allegro Finance
  • orders no older than 45 days.

• tracking number is required ― to see the orders in which the buyer:

  • has chosen the delivery option for which you can add a tracking number already, such as a letter or a courier delivery
  • has paid for their purchase
  • has not canceled their order.

Order sorting

By default, the most recent orders are displayed at the very top of the order list. You can also sort them by:

• the date of sale (from the oldest or the newest)
• the payment date (from the oldest or the newest)
• the estimated dispatch time (from the oldest or the newest).

Order value

You can use this feature if you have a Subscription.

In the tab, you can check the total value of multiple orders at the same time.

Select orders and click [Wartość zamówień] /(Order value) at the bottom. In the summary, you will see:

• item prices
• delivery costs
• the cost of additional services.

You will receive the order value in the sales currency of a given marketplace. We do not display the order value in the payment currency.

What the sales currency is

It is the currency in which you set prices of your offers and receive payments for orders from specific marketplaces. If you want to sell in a marketplace other than the one you registered in, set prices in the corresponding currency. That means in PLN for allegro.pl, CZK for allegro.cz, and EUR for allegro.sk.

What the payment currency is

It is the currency in which the buyer sees the prices of products on a given Allegro domain and in which they can pay for their order. Regardless of the currency in which the buyer pays for their order, the payment operator will transfer the money to you in the sales currency of a given market.

Order management

Next to each order, you will find all the key information, such as:

• date of sale
• information about offers, such as: offer ID and title
• price (displayed as “discounted price” if it differs from the original offer price)
• buyer's details
• delivery option
• a number of parcels
• a message from the buyer
• payment status
• the language that the buyer speaks.

You can find the information about the number of parcels under the price of the delivery option chosen by the buyer. We calculate it based on how many parcels the customer chooses to have shipped. For example, if the buyer buys 2 items that each fit 1 per package, you will see 2 parcels.

To manage orders, click [options]. You will find this feature next to every order.

This way you can:

• dispatch your parcel through Ship with Allegro
• add a tracking number
• add a note
• request a surcharge
• check the payment details
• apply for a transaction rebate.

If you add a tracking number or a note to an order, corresponding icons will appear next to it, too.

Changing order statuses in bulk

You can change orders statuses in bulk. Simply select all the offers whose status you want to change and choose a new one for all of them.

Invoices

If the buyer sends you their invoice information, you will see a dedicated icon next to the order. Click this icon to see the invoice information.

Attach the proof of purchase and click [save]. We will send the invoice to your customer.

When you can add an invoice in the Orders tab

• when the buyer enters their invoice information in the delivery and payment form
• when the buyer pays for the purchase or chooses to pay on delivery.

Printing

Choose a given order and click print. You can choose which data from the order details and shipping list to print:

• the buyer and delivery details
• product and order parameters
• payment details
• additional information about the order.

Exporting data

This feature is available if you have an Allegro Subscription.

Select orders and click [export] at the bottom. You can:

• export order data to a CSV or XML file
• integrate order data with E-Nadawca (E-sender) – the manual on how to do it is available on the E-Nadawca website.

Next, select which order data you want to export:

• order parameters
• item parameters
• buyer and delivery details
• payment details
• additional information about the order.

Marking orders with labels

This feature is available if you have an Allegro Subscription.

Labels enable you to highlight selected orders, which can help you organize your work and serve your customers. Learn more about labels. If you use labels, you can use them to filter orders.

Orders in the Allegro API

The Allegro API allows you to monitor and manage your orders. Check out all the features on the Allegro API page.