We have introduced the changes for sellers announced for March 31

We have automated refunds after canceling an order and withdrawing from the agreement

We have introduced changes so that sellers with business accounts will no longer have to issue refunds to customers manually. We begin with introducing automatic refunds after an order is canceled — on all Allegro platforms, and after withdrawing from the agreement — in foreign marketplaces. As a result, we will require refunds to be issued only through Allegro Finance.

How it worked before

If the customer:

• canceled the purchase or
• withdrew from the agreement

you issued a refund through Allegro Finance or a transfer to their bank account.

What we have changed

Purchases canceled by customers

• In all marketplaces: when the customer cancels the purchase they paid for, we will make an automatic refund attempt — from the money you can see in the Funds and Operations History tab. If there are not enough funds for an automatic refund in your balance visible in this tab, we will attempt to collect the money over the next 2 working days.

• If there are still no funds for a refund after that time passes:

• In foreign marketplaces: we will create an automatic Allegro Protect refund request on behalf of the registered customer and issue the refund within the program. Next, we will add the refund amount to your remaining Allegro service fees — you will find it in the Settlements with Allegro tab.

• On allegro.pl: as it is now, the customer will be able to open a Discussion with you. If you do not reach an agreement — the customer will have the option to submit a request to be refunded from the Allegro Protect program.

Withdrawal from the agreement

• In foreign marketplaces: If the customer returns the product and you fail to make a decision regarding the refund (refunding the money or declining the return) within 7 days of receipt — we will make an automatic refund attempt. We will issue it from the funds you can see in the Funds and Operations History tab. If there are not enough funds for an automatic refund in your balance visible in this tab, we will attempt to collect the money over the next 24 hours.

If making the refund proves impossible, we will create an automatic Allegro Protect refund request on behalf of the registered customer. When we pay the equivalent of the refund under the program, we will add this amount to your remaining Allegro service fees — you will find it in the Settlements with Allegro tab. If the returned product has not reached you and we collect the money, we will help you resolve this issue with an Allegro Protect appeal.

The way of refund

We require that refunds to customers be carried out through Allegro Finance and not directly to the customer's bank account (outside Allegro). Thanks to this, you will get the transaction rebate (sales commission refund) faster. It applies to:

• all marketplaces — in the case of canceling a purchase
• foreign marketplaces — in the case of withdrawing from the agreement.

What stays the same

• The time to issue a refund specified by our returns policy:

• 2 working days — from the moment the purchase is canceled
• 7 calendar days from the day you receive the product — in the case of returns made when withdrawing from the agreement.

• The possibility to enable the automatic payment of refunds to customers after they cancel the purchase or return the product.
• The way of issuing a refund when a customer from allegro.pl withdraws from the agreement.
• The way we add the Allegro Protect compensation to the remaining Allegro service fees — we do it in the currency of the marketplace the compensation applies to.
• The way we grant the automatic transaction rebates (sales commission refunds).

Basis: improving the operation of the website and the buyer and seller service, and security/safety considerations (sub-paragraphs 14.1 (d,h) of the Allegro Terms & Conditions).

If there is a block on your regular account due to overdue fees, we will automatically collect them from your sales funds

How it worked before

We automatically collected sellers' obligations towards us (for example, sales commission, fees for promotion, etc.) on all business accounts and on regular accounts on which sellers enabled this option.

Check how to enable automatic fee collection on a regular account.

What has changed

From April 1, we will automatically collect fees on regular accounts on which we have imposed a sales block due to overdue fees.

We will attempt to collect only the debt due, that is, the debt amount required to unlock the account. It comprises the charged and refunded fees in a given month. It may differ from your current balance, which accounts for all receivables. If you receive invoices from us — the amount on the invoice may also differ. That is because the balance is dynamic and updated regularly.

If we have imposed a block on your account due to overdue fees, we will collect them while issuing the payout of sales funds you order on demand or automatically. It means that we will reduce the payout amount by the debt due — the amount required to unlock your account.

We will disable the automatic collection of receivables when:

• the sellers pay back the debt on their own or
• when we collect it automatically.

We will let you know by email when we enable and disable the automatic fee collection.

Where you will find the amount we have collected

You will see how much money we have collected and the payment ID in the Funds and Operations History tab. When you click the ID, we will redirect you to the Settlements with Allegro tab.

In the Settlements with Allegro tab, you will find a detailed summary of collected fees and sales commissions. You can find it under the name Collection of fees from income.

What you will see in the invoice (if you receive it)

If we collect receivables automatically for a given settlement period ― we will account for them in the invoice for our services. If we collect:

• the full amount ― the invoice will be paid and you will not need to settle with us for that month
• part of the amount ― you will need to pay the amount provided in the Total amount to be paid field in the invoice.

Learn how the automatic fee collection currently works.

Basis: preventing misuse and improving the operation of the website and the buyer and seller service (sub-paragraphs 14.1 (d,g) of the Allegro Terms & Conditions).

We have changed the rules for featuring offers

Features and Flexible Features

If you select a Feature or a Flexible Feature in the listing form, your offer will appear before others. Your offer will appear on the list of products promoted in a given category — if it also is a product Top offer — and in the search results.

See what we have changed.

Learn more about promoting offers.

Basis: changes in the scope of services provided (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have updated the provisions that concern payment operators

What we have changed in Appendix No. 7A that constitutes the Terms & Conditions of PayU Service

We have extended from 45 to 75 days the possible suspending period of the settlement tool functionalities. PayU implements it when it suspects a breach of account or transaction security, concerning, for example:

• the collection of money from transactions that violate the rules set out in T&C
• conducting sales using a third party’s identity
• an account being taken over by an unauthorized third party.

What we have changed in Appendix No. 7B that constitutes the Terms & Conditions of the Przelewy24 service

We have updated the amount of the share capital of PayPro S.A., which is the entity providing the Przelewy24 service — from 5,476,300.00 PLN to 4,737,100.00 PLN.

What we have changed in Appendix No. 7C that constitutes the Allegro Finance Terms & Conditions

• We have extended from 45 to 75 days the possible suspending period of the settlement tool.
• We have described how that service works for buyers.
• We have update the amount of the share capital of Allegro Finance Sp. z o. o., which is the entity providing the Allegro Finance service — from 1,550,000.00 PLN to 2,750,000.00 PLN.

What we have changed in the Allegro Finance sp. z o.o. Privacy protection policy

• We have added provisions stating that — due to the application of financial security measures — we may process data that relates to holding political positions or being associated with such positions
• We have expanded the scope of the personal details we process.
• We have added the information that, if the transaction is made to an entity from outside the EEA or to a bank account held by a financial institution outside the EEA, we may, on a one-time basis, transfer the personal data outside the EEA (to process that transaction).

Basis: improving the operation of the platform and the buyer and seller service, preventing misuse, and editorial changes (sub-paragraphs 14.1 (d,g,k) of the Allegro Terms & Conditions).