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How we improve links between offers and products
In specific cases, we can unlink your offers from the product in the Catalog. Check what you can do then.
We want our customers to be sure that your offer concerns the exact product they are looking for. If your offers are incorrectly linked to the product from the Catalog, we can automatically unlink them.
When we can terminate the offer
If we unlink your offers from the product, we will automatically terminate them 7 days later. It applies only to the offers you list in specific categories. We will notify you about the termination of offers.
What we check before we unlink the product from the offer
We take into account whether:
- the name of the product is similar to the offer title
- the product parameters in your offer comply with the information from the Allegro Product Catalog. You can find the product parameters in the Basic parameters section of the listing form.
- the GTINs (for example, EAN, ISBN, ISSN) are correct
- the product image in the offer is similar to the product image in the Catalog
- the product and offer categories are in a set of similar categories.
We will inform you by email if we unlink the product from your offers. In the email, you will find the link to the My Assortment tab. Click it and check the list of offers we unlinked from the product.
What next
In selected categories, we try to automatically link the unlinked offers with the correct product from the Catalog. That method works only when the offer has all the Basic parameters completed. Thanks to them, we can recognize the product.
How to link the offers with the product from the Catalog
- Go to the listing form. In the product search engine, enter the GTIN (EAN) or describe briefly what you are planning to sell. Then, we will display selected products.
- If the product we offer has the same parameters as the item you want to sell — select it.
- We will automatically complete the Basic parameters section in your offer with the details of the product from the Catalog. Thanks to that, you will spend less time preparing your offer.
How to add a new product to the Catalog
If, in the search engine, you cannot find the product that matches your item, you can add a new product to the Catalog. To do that, complete the Product in offer section of the listing form.
How to report incorrect product information
If, in the Catalog, there is a product you sell, but its parameters are incorrect, request the change. You will check the change request status in the Product changes requests tab.
