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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Your sales quality: we have changed the way we calculate ratings and recommendations from buyers
That way we adjusted the scores to the behavior of customers from Czechia and Slovakia. You will have the chance to gain more points for ratings and recommendations from Czech and Slovak buyers.
For the first couple of weeks after launching allegro.sk, we did not account for the sales ratings and recommendations from buyers from that marketplace in the statistics of sellers who shared their offers there. That way, we gave them more time to get to know the needs of Slovak customers.
What we have changed on June 11
- We account for ratings and recommendations from buyers on allegro.sk in the recommendation percentage, average sales rating, and overall sales quality score.
- We have changed the way we calculate points in the following metrics: Recommendations from buyers and Buyer satisfaction. We grant points in those metrics depending on the marketplace where the buyer made the purchase.
What it means for you
- If you sell only on allegro.pl — nothing will change. We will calculate points in the Recommendations from buyers and Buyer satisfaction metrics on your account as we did before.
- If you sell on allegro.pl and in foreign marketplaces — your sales quality score may have changed. Go to the My Sales Quality tab and check how many points you got in the Recommendations from buyers and Buyer satisfaction metrics according to the new way of calculating points.
In this metric, we check the percentage of buyers who have recommended you as a seller over the past 30 days. We can take into account recommendations from the same buyer, provided that they were added for purchases made at least 3 days apart.
For recommendations on allegro.pl:
- You will get 3 points for every 0.1% over 98% of the recommendations from buyers.
- We will deduct 2 points for every 0.1% below 98% of the recommendations from buyers.
For recommendations on allegro.cz and allegro.sk:
- You will get 3 points for every 0.2% over 96% of the recommendations from buyers.
- We will deduct 2 points for every 0.1% below 96% of the recommendations from buyers.
Points for the recommendations you earn in each of the marketplaces will be calculated in proportion to all the recommendations and totaled. You can earn up to 60 points in this metric.
Example 1
You only sell on allegro.pl where 98.5% of buyers recommend purchases from you. You will receive 15 points. You will get 3 points for each 0.1% over 98%, i.e., 3 points x 5 = 15 points.
Example 2
You sell in all the three marketplaces.
- On allegro.pl, 160 buyers rated purchases from you. 99% of those buyers recommend them. You get 30 points.
- On allegro.cz, 20 buyers rated purchases from you. 95% of those buyers recommend them. We deduct 20 points.
- On allegro.sk, purchases from you were rated by 65 buyers. 96.5% of those buyers recommend them. You get 6 points.
We calculate these three results in proportion to the number of all ratings (160 ratings from allegro.pl + 20 ratings from allegro.cz + 65 ratings from allegro.sk = 245 ratings). This means that for recommendations from:
- allegro.pl you will get: 30 points x (160 ratings from allegro.pl : 245 all ratings) = 30 x 0.65 = 19.5 points ≈ 20 points
- allegro.cz you will get: -20 points x (20 ratings from allegro.cz : 245 all ratings) = -20 x 0.08 = -1.6 points ≈ -1 point
- allegro.sk you will get: 6 points x (65 ratings from allegro.sk : 245 all ratings) = 6 x 0.27 = 1.62 points ≈ 2 points
Points from each marketplace will be rounded up to whole numbers to your advantage. Then, we will add up the points: 20 + (-1) + 2 = 21 points.
What the point thresholds are
| Threshold | Score |
|---|---|
| from 45 points | Score Super |
| from 30 to 44 points | Score Good |
| from 0 to 29 points | Score Neutral |
| from -60 to -1 points | Score Needs improvement |
| below -60 points | Score Unacceptable |
In this metric, we check the average number of stars that buyers have awarded you in their sales rating over the past 30 days. We can take into account ratings from the same buyer, provided that they were added for purchases made at least 3 days apart.
For ratings from allegro.pl:
- You will get 1 point for every 0.002 in the range from 4.9 to 5.0.
- We will deduct 1 point for every 0.002 below the rating of 4.9.
For ratings from allegro.cz and allegro.sk:
- You will get 1 point for every 0.004 in the range from 4.8 to 5.0.
- We will deduct 1 point for every 0.002 below the rating of 4.8.
Points for the ratings that you earn in each of the marketplaces are calculated in proportion to all the ratings and totaled. You can earn up to 50 points in this metric.
Example 1
You sell only on allegro.pl where your average number of stars is 4.990, which is 0.090 more than the value we award points for. You will receive 45 points for this score. You will get 1 point for every 0.002, specifically 0.09 : 0.002 = 45 points.
Example 2
You sell in all the three marketplaces.
- On allegro.pl, 160 buyers rated purchases from you. The average of your ratings is 4.970. You get 35 points.
- On allegro.cz, 20 buyers rated purchases from you. The average of your ratings is 4.750. We deduct 20 points.
- On allegro.sk, purchases from you were rated by 65 buyers. The average of your ratings is 4.910. You get 27 points.
We calculate these three results in proportion to the number of all ratings (160 ratings from allegro.pl + 20 ratings from allegro.cz + 65 ratings from allegro.sk = 245 ratings). This means that for ratings from:
- allegro.pl you will get: 35 points x (160 ratings from allegro.pl : 245 all ratings) = 35 x 0.65 = 22.75 points ≈ 23 points
- allegro.cz you will get: -25 points x (20 ratings from allegro.cz : 245 all ratings) = -25 x 0.08 = -2 points
- allegro.sk you will get: 27 points x (65 ratings from allegro.sk : 245 all ratings) = 27 x 0.27 = 7.29 points ≈ 8 points
Points from each marketplace will be rounded up to whole numbers to your advantage. Then, we will add up the points: 23 + (-2) + 8 = 29 points.
What the point thresholds are
| Threshold | Score |
|---|---|
| from 25 points | Score Super |
| from 10 to 24 points | Score Good |
| from 0 to 9 points | Score Neutral |
| from -75 to -1 points | Score Needs improvement |
| below -75 points | Score Unacceptable |
What you can do to improve your scores in those metrics
Make sure buyers are satisfied with you as a seller. To do it:
- read our article and learn how to increase your chances of getting positive ratings from buyers.
- visit our website to learn more about the shopping preferences of Czech and Slovak customers.
