We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
What to do in case of problems with a parcel
If the parcel you have dispatched was damaged, lost, or delayed in transport, you can file a complaint with the carrier.
The carrier is responsible for your parcel from the moment they pick it up from you until delivery to the buyer. During that time, they are responsible for damage or loss of the parcel, missing parcel contents, and delayed delivery. However, the carrier will not be responsible for any damage if you fail to secure and pack the parcel properly. Make sure the parcel is well secured. Check how to prepare parcels for dispatch in accordance with the Allegro Packaging Standard.
If the problem with the parcel is the carrier's fault, the complaint can be filed by:
- you — as the sender
- the buyer — as the recipient. The buyer can file a complaint after they receive the parcel or you transfer the right to pursue claims to them.
This article explains how to file a complaint if you dispatch parcels using delivery options outside Allegro Delivery. Check how to file a complaint if you use the Allegro Delivery program.
What if you dispatch parcels using options outside Allegro Delivery, and the parcel is damaged
If the parcel damage is the carrier's fault — you can file a complaint with the carrier. To do this, you need to prepare:
- a damage report
- photos of the parcel (preferably at least 3) showing:
- the external packaging
- how the product inside was secured
- the damage to the parcel or product.
What if you dispatch parcels using options outside Allegro Delivery, and the delivery is delayed
If the carrier does not deliver the parcel within their guaranteed timeframe — you can file a complaint with the carrier. Describe what happened. Provide your details and the value of the claim (you can receive up to twice the shipping cost).
What if you dispatch parcels using options outside Allegro Delivery, and the parcel was lost
If the buyer does not receive the parcel within the guaranteed timeframe, and the carrier cannot locate the parcel — you can file a complaint with the carrier. Describe what happened. Provide your details and the value of the claim. You can attach proof of the order's value, such as a receipt or a purchase invoice.
Check what delivery options we offer and choose the best ones for you.
appearance: light theme
