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We are postponing changes to sales quality to August 26
Learn what we have improved in the New results tab and why we are postponing changes to sales quality.
What you can find in the New results tab
From today, in the New results tab, you can find the correct scores for most of your sales quality metrics.
- In the Timely responses metric, we include your answers to questions buyers asked you using the Ask about purchase option.
- In the Complaint resolution time metric, we include the new score. If your average complaint resolution time is less than 7 days, you will receive 50 points — the maximum number in that metric.
- We will award you the maximum number of points in the metrics below if you have fulfilled at least 10 orders within the last 30 days and do not have:
- complaints — in the Complaint resolution time metric
- messages and questions from buyers — in the Timely responses metric
- returns from buyers — in the Fast payment refunds metric.
- The level Super in sales quality — we award it for at least 230 points. This threshold was 220 points before.
The New results tab only lacks the complete data for the Unresolved buyer issues metric. Once we fully adjust this metric to the announced changes, we will announce it in the News.
What happens next
We want to give you enough time to review the complete scores in the New results tab.
That is why the changes to sales quality scheduled for the end of July will start applying a month later — from August 26.
During this extra month, you can adapt your processes and plan ahead to earn as many points as possible.
Check the scores now to find out what your results might look like.
Visit our Help Center to see details of the metric changes that will take effect from August 26, along with practical advice.
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