We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (16 partners), including "IAB Europe Trusted Partners" (9 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
We have listened to your suggestions — see the updated changes to sales quality
After announcing the planned changes, we have received a lot of valuable feedback from you. Based on it, we have prepared an updated version that will be more suited to the sellers' needs.
On April 27, we announced that in 3 months, we would introduce changes to the rules used to rate sales quality. You have responded to that announcement — and shared a lot of suggestions that may improve our original plan. Based on them, we have decided to introduce changes to the rules that will apply from July 27.
What we will do differently
- We will change the way of awarding points for the lack of:
- complaints — in the Complaint resolution time metric
- messages and questions from buyers — in the Timely responses metric
- returns from buyers — in the Fast payment refunds metric.
| What we announced | What we will introduce on July 27 |
|---|---|
| We originally planned to award half of the points when there were no events within the last 30 days for the given metric (for example — no refunds for the Fast payment refunds metric). | What we will introduce on July 27 If you have no events for those metrics, we will award you the maximum number of points — provided that you have had at least 10 orders in the last 30 days. |
If you have fewer than 10 orders in the last 30 days, we will still award you half the points in those metrics. It means that in:
- Complaint resolution time — you will get 25 points (instead of 50)
- Timely responses — you will get 25 points (instead of 50)
Fast payment refunds — you will get 50 points (instead of 100).
We will change the scoring for the Complaint resolution time metric. In this metric, we will award the maximum points for an average complaint resolution time of less than 7 days. Check the details in the table below.
| Score | Points |
|---|---|
| 14 days or more | Points 0 points |
| less than 14 days | Points 15 points |
| less than 13 days | Points 20 points |
| less than 12 days | Points 25 points |
| less than 11 days | Points 30 points |
| less than 10 days | Points 35 points |
| less than 9 days | Points 40 points |
| less than 8 days | Points 45 points |
| less than 7 days | Points 50 points |
- We will change the rules for the Unresolved buyer issues metric.
| What we announced | What we will introduce on July 27 |
|---|---|
| For this metric, we planned to consider all Allegro Buyer Protection compensations paid out — both those we include in your settlements with Allegro and those we do not. | What we will introduce on July 27 In this metric, we will consider those Allegro Buyer Protection compensations that we will add to your settlements with Allegro — although there might be exceptions from this rule: 1) if we notice that you have resolved a problematic situation with a buyer (Discussion or complaint) in line with the law and our rules — we may exclude such a compensation from this metric 2) if we notice that you have not resolved a problematic situation with a buyer (Discussion or complaint) in line with the law and our rules — we may include such compensation in this metric even though we have not added it to settlements with Allegro. |
- We will increase the point threshold from which we will grant the Super level — from 220 to 230 points. This change results from the new way of calculating points in the following metrics: Complaint resolution time, Timely responses, and Fast payment refunds. Thanks to it, we can award more points in the listed metrics and ensure that exceptional sellers can achieve the Super level.
Check the general score after the changes in the table below.
| Sales quality level | Points |
|---|---|
| Super | Points from 230 to 400 points |
| Good | Points from 101 to 229 points |
| Neutral | Points from 0 to 100 points |
| Requires improvement | Points below 0 points |
What happens next
At the beginning of June, we will adjust the data in the New results tab to these changes. We will let you know about it in the News.
Our long-term vision
We want to make sure that your sales quality is not affected by actions resulting from buyers' decisions — only yours. That is why we will continue to develop the Complaint resolution time metric. Our goal is to count only the time from the moment you receive the return parcel from the buyer — if your complaint process requires that.
appearance: light theme
