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On June 4, we will introduce changes to two sales quality metrics
On that day, we will change the way we grant points in the On-time dispatch and Fast dispatch metrics. This change will increase your chances of achieving better results in sales quality.
Currently, we grant points in both metrics based on dispatch time data. We consider the parcel dispatched after the courier scans it and the carrier notifies us. Depending on the date and time the parcel with the order is first scanned, we add or subtract points in these metrics.
What we will change on June 4
Starting that day, we will grant points in the On-time dispatch and Fast dispatch quality metrics if the order meets one of the two conditions. The first will be related to dispatch time, just like before. The other — to the estimated delivery time the buyer saw at the moment of purchase.
This means your chances of earning points in both metrics will increase. See the details below.
The number of points and point thresholds will remain unchanged in both the On-time dispatch and the Fast dispatch metrics. You can find them in this article.
How we will award points in the On-time dispatch metric
In this metric, we will check the number of orders that have been:
- dispatched in accordance with the time declared in the offer or
- delivered no later than on the estimated day of delivery that the buyer saw in the offer at the moment of purchase.
We will divide this number by the total number of your orders from the last 28 days and multiply the result by 100%. That way, we will get the percentage of orders dispatched on time.
For orders that include products from multiple offers, we will take into account the latest dispatch date and the latest estimated delivery time declared in one of these offers.
In the On-time dispatch metric, we will consider orders for which the dispatch time or expected delivery time displayed in the offer at the moment of purchase expired within the last 28 days. We will take into account the latter of those dates.
See examples
- On March 5, a buyer makes a purchase in an offer where you declare dispatch within 2 days. At the moment of purchase, we displayed March 8 as the estimated delivery time in that offer. This means we will include the order made in that offer in the On-time dispatch metric for 28 days, counted from March 9 — that is, to April 5.
- On March 5, a buyer makes a purchase in an offer where you declare dispatch within 4 days. You need to dispatch that order by 11:59:59 p.m. on March 9. However, you dispatch orders faster than you declare, so at the moment of purchase, we displayed March 7 as the expected delivery time in that offer. In that case, we will include the order made in that offer in the On-time dispatch metric for 28 days, counted from March 10 — that is, to April 6.
How we will award points in the Fast dispatch metric
In this metric, we will check the number of orders made in offers with declared dispatch time: immediately or within 24 hours, and
- dispatched on the day of the purchase or
- delivered no later than on the estimated day of delivery that the buyer saw in the offer at the moment of purchase.
We will divide this number by the total number of your orders from the last 28 days (regardless of the declared dispatch time) and multiply the result by 100%. That way, we will get the percentage of orders with fast dispatch.
For orders that include products from multiple offers, we will take into account the latest dispatch date and the latest estimated delivery time declared in one of these offers.
In the Fast dispatch metric, we will consider orders for which the dispatch time or expected delivery time displayed in the offer at the moment of purchase expired within the last 28 days. We will take into account the later of those dates.
See an example
On March 5, a buyer makes a purchase in an offer where you declare immediate dispatch. At the moment of purchase, we displayed March 6 as the estimated delivery time in that offer. This means we will include the order made in that offer in the Fast dispatch metric for 28 days, counted from March 7 — that is, to April 3.
Why we are introducing this change
This change will increase your chances to earn points in the On-time dispatch and Fast dispatch metrics:
- when you dispatch parcels as declared, but the courier scans them after 8:00 a.m. on the day after the declared dispatch time (or the day after the purchase — in the case of the Fast dispatch metric)
- if you dispatch international parcels. The orders you dispatch from Poland to other countries are handled in different ways — depending on the carrier. Some carriers scan the parcel for the first time in the country of delivery, and not the country of dispatch.
Currently, in both situations, we get the information about the first scan from the carrier too late to grant you positive points in sales quality. Thanks to the change, the date and time of the parcel's first scan will not be the only condition for determining points granted in the On-time dispatch and Fast dispatch quality metrics.
Where to check the estimated delivery time displayed to the buyer at the moment of purchase
You can do it in the Orders tab. Just check the Delivery details section in the selected order.
On June 4, we will also add this information to the delivery efficiency report.
If you have any questions, contact us.
