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On April 30, we will change the way of adding buyers to the Blacklisted Buyers tab
Blacklisted Buyers is a tab where you can add customers and restrict them from buying in your offers.
How it works now
You can add a customer to that tab if you have a legitimate, valid, and recurring reason. You can select the reason from the list:
- The buyer repeatedly failed to pay for their purchases
- The buyer repeatedly won auctions and failed to pay for their purchases
- The buyer repeatedly failed to pick up my POD parcels
- The buyer repeatedly returned the wrong goods to me
- The buyer repeatedly threatened to take actions against me
- The buyer repeatedly returned damaged goods to me.
Repeatedly means minimum three times.
What will change on April 30
You will only add a customer to the tab if you select a reason from the list and present at least three orders from the last 180 days the reason refers to. If you fail to do that, you will not add that customer to the tab and restrict them from buying in your offers.
The only exception is the reason — The buyer repeatedly threatened to take actions against me. When selecting that reason, you do not need to present the orders. Instead, we will ask you to submit examples (such as screenshots) that will confirm at least three threats from the customer.
Soon, you will be able to add all such materials directly in the Blacklisted Buyers tab — while adding customers.
Why we are doing it
We are introducing those changes to adapt the tab to the requirements of the Head of the Polish Office of Competition and Consumer Protection (UOKiK). Additionally, thanks to the fact that you specify the orders, we will be able to confirm that you have grounds to restrict a selected customer's ability to purchase. This will be useful, among other things, when that customer contacts us and asks for clarification.
How you will add a customer to that tab after April 30
- Open the Blacklisted Buyers tab.
- Click [blacklist buyer].
- Provide the buyer's login and select a reason from the list. If you want — you can add a note explaining your decisions. Then, click [next].
- Select from 3 to 5 orders from the last 180 days based on which you want to add that customer to the tab. Then, click [next].
- Check the information you can see in the Summary. If it is correct — click [blacklist buyer]. Done!
Learn more about the Blacklisted Buyers tab.
