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What the Blacklisted Buyers tab is and how to use it
If you have a justified reason, you can limit the buyer's ability to place an order. You can do it in the Blacklisted Buyers tab. You can remove those buyers from the blacklist anytime.
The Blacklisted Buyers is a tab where you can add buyers to limit their ability to buy in your offers. If you need, you can blacklist buyers only on your own. You can remove them from the blacklist any time.
Buyers you add to the tab will remain there for up to 180 days. After that time, we will automatically remove them from the tab. That means they will be able to purchase from you again.
When and which buyers you can add to the tab
When you can add buyers to the tab
You can add buyers to the tab if you have valid, legitimate, and recurring reasons. Do it only when it is necessary. Blacklist buyers who have violated the Allegro Terms & Conditions in the past – for example, by providing false contact information.
Unjustified service refusal
If you do not have a justified reason – refusing service may be against the Polish law (under article 135 of the Polish Code of Petty Offenses).
You cannot limit the ability to buy from your offers if the buyer:
- has exercised their legal rights – for example, the right to withdrawing from the agreement
- has not finalized the purchase or collected the parcel for unforeseen reasons
- has provided incorrect data or has not paid for an order by mistake, or has made some other errors
- has used the features available on Allegro – by opening a Discussion or leaving a negative rating.
In such cases, contact the buyer and try to solve the problem.
Whom you can add to your blacklist
- Buyers who bought from you in the last 180 days.
- Buyers whom you have blacklisted on your linked account. To use this option, you need to blacklist the buyer at an account from which they have bought something.
When you try to blacklist the buyer who does not meet the conditions listed above, you will see the following message:
How to add and remove buyers from the tab
How to blacklist buyers on the account from which they have bought something
- Open the Blacklisted Buyers tab.
- Click [add buyer].
- Enter the buyer's username and the reason for adding that particular buyer to the tab. If you want, you can also enter a short note explaining your decision. Then, click [add].
- Next:
- if the reason you selected was The buyer repeatedly threatened to take action against me — add between 3 to 5 image files confirming the customer's threats
- for other reasons — select from 3 to 5 orders from the last 180 days for which you want to blacklist a given customer.
Click [next].
- Check the information you can see in the Summary. If they are correct – click [add buyer]. Done!
How to blacklist buyers who bought from your another linked account
- First, blacklist the buyer on the account from which they bought something.
- Sign out and sign in to another account which is linked to the first account.
- Go to the Blacklisted Buyers tab.
- Click [add buyer].
- Enter the buyer’s username and click [add].
How to remove buyer from the blacklist
To remove the buyer from the tab – click [usuń] (remove) next to their login.
Frequently asked questions
No. If a buyer has not bought anything from you, you do not have a justified reason to refuse service.
If you have linked accounts, and there in the Blacklisted Buyers tab you have buyers who have bought something from you ― you can blacklist them on your other accounts. See how to do it.
