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Delivery option for oversized products — Allegro XL SUUS Logistics

You can use the Allegro SUUS Logistics delivery option if you have a business account. You do not need to sign an agreement with the carrier. You can settle it within Allegro Standard.

What Allegro XL SUUS Logistics is

It is a delivery option for products that are:

  • heavier than 31.5 kg
  • longer than 150 cm.

Within this delivery option, you can also offer carry-in as an additional service, and — for products listed in the Electronics category — also installation, assembly, or collection of old equipment. The buyer covers the full cost of the services.

Delivery with Allegro XL SUUS Logistics is available across Poland — within and outside the Smart! service.

What you gain with Allegro XL SUUS Logistics

Delivery with Allegro XL SUUS Logistics brings convenience, predictability, and safety for both you and your customers.

  • Orders dispatched with the new option can only have a positive effect on your sales quality scores for the On-time dispatch and Fast dispatch metrics. If we rate a given order positively in both metrics, we will award you points as usual. If we rate a given order negatively, we will exclude it from these metrics.
  • There is no minimum parcel number requirement for courier pickup. The carrier can collect even a single package or pallet during a pickup. Once you create a shipment, we will automatically order a free carrier pickup for you. It will take place 1 day before the delivery date selected by the buyer. Learn more.
  • You handle the delivery as usual. We will ensure the buyer receives their equipment on the date they selected.
  • The service includes shipment insurance up to 5,000 PLN. You can also use additional protection against damage during the fulfillment of additional services, such as carry-in or assembly.
  • Allegro Smart! customers do not pay for deliveries or returns with this option. We split the cost of Smart! parcel delivery between you and us. We fully cover the cost of the first return for a given order.
  • You can conveniently settle deliveries with the new option using the Allegro Standard method — directly with us, according to the rates negotiated with the carrier. This means you do not need an agreement with the carrier.
  • We will not include deliveries with this option in the statistics used to display the same-day dispatch time.

How to enable the delivery option

  1. Go to the Delivery Settings tab.
  2. Create a new custom price list.
  3. Select the Delivery to Poland option.
  4. Choose the Allegro XL SUUS Logistics delivery option.
  5. Enter the required information, accept the Smart! Terms & Conditions, and confirm the changes.

You can use our calculator (XLSX, 39.4 kB) to set the proper delivery cost (available in Polish).

How to dispatch parcels

You will dispatch parcels through our free tool — Ship with Allegro — or by integrating external tools (for example, Base) with the Ship with Allegro API. You can hand parcels to SUUS Logistics upon a free courier pick-up.

How to order a one-time pickup

When the buyer places an order with Allegro XL, we will automatically order a free, one-time courier pickup. To use it, create a shipment for the order. Do this:

  • by 10:00 a.m. on Monday — if the buyer selected delivery for Tuesday
  • by 10:00 p.m. two working days before the planned delivery — if the buyer chose delivery for a day other than Tuesday.
Example

The buyer selects delivery for Tuesday. Create the shipment on Monday by 10:00 a.m. at the latest, so the buyer gets it on time.

The buyer selects delivery for Thursday. Create the shipment on Tuesday by 10:00 p.m. at the latest, so the buyer gets it on time.

If the courier arrives for pickup and you do not hand over any parcels, we will charge you a fee according to the price list.

How to order fixed pickups

You can order fixed SUUS courier pickups if every day you hand over at least:

  • 25 shipments without pallets or
  • 18 shipments on pallets.

Contact us to order fixed courier pickups.

How to enable additional services for this delivery option

You can manage the additional services in the Additional services tab. You will enable them manually or automatically.

You can also manage them through the Allegro API.

Learn more about additional services.

How much you will pay for delivery

Fees depend on whether you dispatch products on a pallet and on your shipment's weight and volume.

How to settle delivery costs

You will settle the parcels within Allegro Standard. This way, you do not need to sign an agreement with a carrier, and you settle the shipment directly with us within the monthly invoice.

You can check the delivery costs in the Settlements with Allegro tab on your account.

Returns

Within Allegro Smart!

If the buyer does not collect the parcel or requests a return, it will be sent back to you. You will pay nothing for the return.

Outside Allegro Smart!

If the buyer:

  • does not collect the parcel — we will send it back to you at our expense
  • collects the parcel and decides to return it — they will do it at their own expense.

We will not charge you any additional fees.

How to file a complaint about the delivery

You can file a complaint about the delivery with our complaint form. You will find it in the Shipments and Pickups tab. Select the order you want to file a complaint about, open the order details, and click [complain about delivery]. This way, your complaint will be immediately linked to the order it concerns and handled more quickly. The form will guide you through filing a complaint and suggest what information you need to include.

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