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By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (17 partners), including "IAB Europe Trusted Partners" (9 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
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Automatic refunds after withdrawing from the agreement — frequently asked questions
As previously announced, on September 1, 2026, we will enable automatic refunds for buyers who withdraw from the agreement. This will make it easier for you to manage refunds also on allegro.pl. Refunds will work the same way for all buyers and sellers on allegro.pl and in foreign marketplaces.
We will take over the task of manual refunds. If you:
- find that the returned product is in order, and
- do not reject the return in the Returns tab within 7 days of receiving the return parcel,
we will issue the refund for you. We will do this automatically on the 8th day after you receive the return parcel.
Are automatic refunds mandatory? Can I turn them off or change the 7-day deadline?
You cannot turn off automatic refunds or extend the 7-day deadline. However, your decision is still key. The automation will not trigger if:
- you issue the refund yourself within 7 calendar days, or
- you reject the refund in the Returns tab.
Why is the automatic refund issued 7 days after receiving the parcel if the law gives me 14 days to issue a refund?
By law, you must refund the money immediately — within 14 days of the withdrawal from the agreement. You can withhold the refund until you receive the product or a confirmation that the buyer has sent it back.
7 days are counted from the moment you receive the return parcel. You then have a week to check if the product is in order and make a decision. The automation will only trigger if you do not take action.
What if I need more than 7 days to inspect the returned product? I do not want to reject the return.
If you need more time, go to the Returns tab, select Reject, then Other reason, and type in the reason. For example: product inspection, technical verification, a damaged parcel claim, or clarification of product condition. This decision will block the automatic refund. Once you finish checking the order, you can still refund the buyer through Allegro.
The buyer will see your rejection and the reason you provided.
What happens if the status shows the parcel was delivered, but it did not reach me, went to the wrong address, is empty, or is damaged?
In this case, reject the return in the Returns tab and provide a reason. This will block the automatic refund. At the same time, file a logistics claim or clarify the matter with the carrier.
What should I do if I want to refund a smaller amount to the buyer?
If you inspect the product and decide not to refund the full amount, make this decision in the Returns tab within 7 days of receiving the return parcel. The automatic full refund will only trigger if you don not make any decision.
Does the automatic refund also apply if the buyer has no right to withdraw from the agreement?
If the buyer has no right to return the product, reject the return in the Returns tab — select the reason Item non-returnable. Your decision takes priority over the automation. If you refuse the return within 7 days of receiving the parcel, the automatic refund will not trigger.
What happens if I refund the money outside Allegro, for example, via bank transfer?
Our system will not see this, so the automatic refund may still trigger. Therefore, it is best to issue the refund through Allegro. However, if you must do it differently, refuse the return in the Returns tab and enter an appropriate reason, for example: refund outside the Allegro system.
What happens if I do not have enough funds for the automatic refund in the Funds and Operations History tab?
We will retry the refund for 24 hours. If the automatic refund fails during this time due to insufficient funds in the Funds and Operations History tab, you will need to issue the refund manually.
Does this change apply to all categories and all sellers?
We will enable automatic refunds in all categories. They apply to sellers with business accounts.
Do you take into account weekends, holidays, vacations, or temporary company closures?
No, we count 7 calendar days — just like in consumer regulations. Therefore, check the Returns tab regularly — even before going on vacation or taking a sales break.
If I reject a return because I need more time to check it, will my sales quality score drop?
No, we do not take your refusals into account in the My Sales Quality dashboard. We have no plans to change this.
However, in the Fast payment refunds metric, you can earn points for refunds issued within 5 days or less. That is why it is worth refunding buyers faster.
Will I get a confirmation that you issued an automatic refund?
Yes, we will confirm every automatic refund via email. You will also see the refund in the Payment refunds tab — just like with manual refunds.
Will the automatic refund be visible in the Funds and operations history tab, just like a manual refund?
Yes, you will see the automatic refund in the Funds and Operations History tab.
Can I filter returns for which an automatic payout is approaching — for example, in 3 days?
We do not plan to filter returns this way, but we will help you organize them using sorting. We will introduce sorting for the return list by:
- the time you have left to make a decision – from shortest to longest
- the return request date – from newest to oldest.
Once we do this, we will let you know in this article.
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