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What the delivery and payment form is
The delivery and payment form helps buyers and sellers complete transactions. Buyers choose the delivery method there, pay for the item, and provide additional information, such as the selected color or design of the goods.
Thanks to the form you will know which options your customer has selected. The buyer needs to fill it out while making the purchase to finalize the transaction. They select the payment method and delivery option from the ones you have enabled.
In the delivery and payment form, the buyer:
- selects the payment method and delivery option
- provides the delivery address ― if it differs from the one in the account details.
Additionally, they can:
- request a VAT invoice (if you issue it)
- message you
- select additional services you offer (for example, giftwrap).
Where to find the details the buyer provided in the form
You will get an email once the buyer completes the form. You can also find all the information about your customers' purchases in the Orders tab. You can check the payments and returns from buyers in the Funds and Operations history tab.
If the payment from the buyer is canceled, you will find this information in the Orders tab. Click Details by the selected order, next to the payment status.
Details gathered through the delivery and payment form are available for about 60 days. After that time, they are archived.
Frequently asked questions
Buyers may provide additional delivery addresses in their account details. In the delivery and payment form, they specify to which address the parcel should be shipped.
Once the buyer completes the form, you will get an email with the options they have selected. You can also check them in the Orders tab.
You will find those details along with the shipping address in the email and Orders tab. Click Details next to the selected order.
If the buyer pays through Allegro Finance, you will also see the payment details in the Funds & Operations history tab.
There is no need to worry if you have not received an email with the buyer's details. Once the transaction is finalized, you will see the payment details in the Orders tab. There, you can find the relevant order and check its details.
If you think that the buyer has provided details that are incomplete (for example, no contact number, area code, last name, or apartment number) or invalid (for example, there is no such street in a given city, there is no such phone number, the email cannot reach the recipient) ― and you need those details to fulfill the order — contact us.
