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What Allegro functionalities you can use if your account has been blocked or suspended
We may suspend or block your account if you infringe on the Allegro Terms & Conditions. There are certain restrictions associated with this — for example, not being able to buy or sell.
While your account is suspended, the only allegro functionalities you can access are those which will enable you to carry out the agreements regarding the offers terminated before the account suspension, contact your contractors, and settle your bills with us.
What tools you can access with a suspended account
- My Allegro — managing terminated offers
- account history and settling bills in the Settlements with Allegro tab
- sales commission refund
- making and collecting payments through Allegro Finance
- buyers’ and sellers’ details
- Allegro contact page
- a post-purchase support in the Discussions with Buyers tab and the Discussions tab.
Sales suspension
We may suspend sales on your account. Immediately after that happens:
- we will terminate one in 30 of your offers per day — until the suspension is lifted
- we will not relist your offers — you will be able to do it on your own once we lift the suspension
- you will not list new offers or classifieds
- you can still make purchases on Allegro
- we will deactivate your Subscription. Once we lift the suspension, you can restart it in the Subscriptions tab.
If you violate our Terms & Conditions again, we may suspend your account and terminate all of your offers immediately.
Sales suspension with offer removal
We can also put a sales suspension on the account and remove your offers. If we do that:
- we will terminate all of your offers
- we will not relist offers — you will be able to do it manually once the suspension is lifted
- you will not list any new offers or classifieds
- you will still be able to make purchases on Allegro
- we will deactivate your Subscription. Once we lift the suspension, you can restart it in the Subscriptions tab.
Account suspension
We can also suspend your account. If we do that:
- we will terminate all of your offers
- we will not relist offers — you will be able to do it manually once the suspension is lifted
- you will not list any new offers or classifieds
- you will not make purchases on Allegro.
In the case of a serious violation of rules, we suspend the possibility to sign in to your account. In special cases, we additionally may limit access from a particular computer / IP address.
Terminating the agreement with us does not entitle you to create a new account if you do not sort out the reasons for the suspension first.
