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We will exclude the first negative rating from your sales quality
We will automatically exclude from your sales quality the first negative rating you will get after the change. We will exclude each new negative rating at least 30 days after excluding the previous one.
We include the ratings and recommendations you get from buyers in your statistics:
- in average sales rating, recommendation percentage, and
- in your sales quality — in the Recommendations from buyers and Buyer satisfaction metrics.
In specific cases, we can exclude such ratings and recommendations from your statistics. We can do it, for example, when the rating results only from the delays on the carrier's part. Learn more.
What we have changed
Starting today, we will automatically exclude the first negative rating from the last 30 days from the Recommendations from buyers and Buyer satisfaction metrics. We will do it with the ratings:
- in which buyers state that they do not recommend shopping from you and
- that were not removed or excluded for another reason before.
What it means for you
We will automatically exclude from your sales quality the first negative rating you will get after the change. We will exclude each new negative rating at least 30 days after excluding the previous one.
Why we are doing it
Beginner sellers and those with a small number of orders usually have few sales ratings. In such cases, even one negative rating significantly reduces the overall sales quality level. We want to change it. That is why, we have introduced a solution that will help sellers achieve higher sales quality scores.
Frequently asked questions
You will see information about excluded ratings in the Recommendations from buyers metric report. To download it:
- Go to the My Sales Quality tab.
- Click details next to the Recommendations from buyers metric.
- Click [download report].
- Once the file is saved on your device — open it.
- Check the Reason for exclusion column. The excluded rating will be described as: First negative rating in the last 30 days.
