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We removed the Buyer satisfaction metric from the My Sales Quality dashboard
As announced, from today, we do not grant points in the Buyer satisfaction metric. We have removed it from the My Sales Quality dashboard.
Buyers are still able to rate their purchases from you and award stars. Just like before, we display them in your Rating list and the Ratings Received tab. At the same time, we are working on changes in the purchase rating system. We will inform you in advance about the solutions we plan to introduce.
How this change has affected your sales quality
You could get a total of 50 points in the Buyer satisfaction metric. We divided those points into two separate metrics:
- Recommendations from buyers — we increased the maximum number of points you can get by 40. It means that, from today, we grant you a maximum of 100 points in this metric.
- Fast payment refunds — we increased the maximum number of points you can get by 10. It means that, from today, we grant you a maximum of 60 points in this metric.
If none of your customers has returned their order in the last 30 days — you do not get points in the Fast payment refunds metric. We grant them in the No returns from buyers metric. That is why, we also increased the maximum number of points you can get in that metric by 10.
The maximum number of points you can get for your sales quality is still 500.
How we changed the scores for those metrics
Recommendations from buyers
For recommendations on allegro.pl:
- You will get 5 points for every 0.1% over 98% of the recommendations from buyers.
- We will deduct 2 points for every 0.1% below 98% of the recommendations from buyers.
For recommendations on allegro.cz, allegro.sk, and allegro.hu:
- You will get 2 points for every 0.1% over 95% of the recommendations from buyers.
- We will deduct 2 points for every 0.1% below 95% of the recommendations from buyers.
Points for the recommendations you earn in each of the marketplaces are calculated in proportion to all the recommendations and totaled.
Check the table below to see how we changed the score thresholds for that metric.
Threshold | Score |
---|---|
from 75 points | Score Super |
from 50 to 74 points | Score Good |
from 0 to 49 points | Score Neutral |
from -60 to -1 points | Score Needs improvement |
below -60 points | Score Unacceptable |
Fast payment refunds and No returns from buyers
We did not change the score thresholds in those metrics. We only increased the number of points you can get for specific results. Check the details below.
Fast payment refunds
We grant up to 60 points in this metric — depending on the average time you take to refund buyers. If the average time is:
- shorter than or equal to 1 day — you will get 60 points
- shorter than or equal to 2 days — you will get 50 points
- shorter than or equal to 3 days — you will get 40 points
- shorter than or equal to 4 days — you will get 30 points
- shorter than or equal to 5 days — you will get 20 points.
You will not receive any points for a refund time longer than 5 days.
No returns from buyers
We grant up to 60 points in this metric — depending on the total number of orders over the past 30 days. If you have:
- 200 orders or more — you will get 60 points
- 150 to 199 orders — you will get 50 points
- 100 to 149 orders — you will get 40 points
- 50 to 99 orders — you will get 30 points
- 10 to 49 orders — you will get 20 points.
How this change has affected your scores
This change has not significantly affected the majority of sellers. However, in some cases, it may have resulted in the overall sales quality level dropping or rising by one level.
Go to the My Sales Quality dashboard to check how the change has affected your score. You can check your current score in the Your sales quality score section.
Why we have removed that metric
- We keep working on making the My Sales Quality program simple and intuitive. By removing the Buyer satisfaction metric, we have simplified how we calculate and grant points.
- Before, we accounted for customers' ratings in 2 sales quality metrics — Recommendations from buyers and Buyer satisfaction. One is sufficient to decide whether customers are content with shopping from you.
Frequently asked questions
Yes. We have removed the Buyer satisfaction metric, but we will still display the ratings you receive on your Rating list and in the Ratings Received tab. That is why when you get a rating we can exclude — we will do it at your request.
Yes, starting November 13, we do not include sales ratings (stars) in your sales quality. However, we still grant you points in the Recommendations from buyers metric. We check whether customers recommend shopping from you (thumbs up/thumbs down).