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We and our partners may process personal data for the following purposes:
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Withdrawing products from the Allegro Warehouse
We dispose of or send back the products withdrawn from the Allegro Warehouse to the address you provided within the European Union. Learn more.
We withdraw products from the Allegro Warehouse:
- at your request — if you contact us and let us know that you want us to dispose of or send back a specified group of full-value products
on our own, if your products stored in the warehouse:
- are not suitable for sale or
- do not meet the criteria specified in the Terms & Conditions — for example, they have been stored for over 180 days, or you do not have any active offers with them.
We dispose of such products or send them back to you — depending on the option you selected in the Address for withdrawals from the Allegro Warehouse tab. If you selected:
- send to the address provided in Europe — we will send your products to the address from the tab. Make sure that the address is located in one of these EU countries.
- dispose of the products for a fee — we will dispose of your products at your expense.
If you do not have an address for withdrawals located in one of these EU countries, select the option to dispose of the product for a fee.
You can find more information about withdrawing products from the warehouse in the Terms & Conditions.
How to withdraw or dispose of full-value products
- In the My stock tab, select the full-value products you want to withdraw from our warehouse.
- Click [Withdraw products] on the bottom bar.
- Enter the product unit quantity you want to withdraw. Click [next].
- Check the withdrawal method you have selected: withdrawing to an address or disposal.
- Click [create]. You will see a summary of orders with their IDs and links to details. Done!
In the List of withdrawals tab, you can track the progress of your withdrawal or disposal request. It will take us up to 14 days to process the request after we receive it.
You can also use the new tool to:
- remove selected products from the withdrawn product list
- withdraw all available units.
Where you can find information about withdrawals
You can find all the necessary details in the Withdrawals tab. There, we display information about withdrawals ordered after September 1, 2025.
The tab features information about:
- withdrawal number and creation date
- withdrawal type — it indicates whether the withdrawal was created by you or generated automatically
- withdrawal status — whether it is new, completed, or canceled
- number of products the withdrawal concerns
- tracking number for the withdrawn products we are sending back to you — provided that we have not disposed of them.
Additionally, if you click on the withdrawal number, we will display more details. You can learn:
- whether the products within the withdrawal order will be sent back or disposed of
- whether the withdrawal concerns full-value products or not
- the type of product and number of units the withdrawal order involves.
What we do with products unsuitable for sale
If you selected send back to the specified address in Europe on your account
We will send the products to the address you indicated but only if their condition allows that. These may include products:
- fulfillable, with the expiration date shorter than 60 days
- unfulfillable, returned by buyers
- unfulfillable — damaged in the warehouse
- unfulfillable — damaged in transport: from the warehouse to the buyer or from the buyer to the warehouse (in the case of returns)
- unfulfillable — with a hidden defect.
If the condition of a product does not allow its return, we will dispose of it.
We send back unsellable products once per month. After we do so, we will email you the information about the carrier and parcel number. We will also attach the link to the details in the Withdrawals tab.
If you selected dispose of a product for a fee on your account
We will dispose of those products. However, we do that at most once per month. After we dispose of them, we will send you an email. In the message you will find, among others, the disposal number. We will also attach the list of the disposed products along with the reasons for their unsuitability.
When and how we will charge the fee for withdrawing products
We will charge the fee for withdrawing products from the warehouse for each unit that is:
- unfulfillable and unfit for sale because, for example, it has a hidden defect
- unfulfillable and has been returned by a customer
- fulfillable and has an expiration date shorter than 60 days or you want to withdraw it.
We will charge the fee next Monday after withdrawing the products from the warehouse. If that Monday is a holiday — we will charge it on the next business day.
To the fee we will add:
- if the products are sent back — shipping costs based on the carrier's invoice. They depend on the carrier's price list and the weight, volume, type, and value (in the case of insured parcels) of the products we send back to you.
- if the products are disposed of — the disposal fee according to the price list.
How much will I pay for withdrawing products from the Allegro Warehouse?
You will pay according to the price list. Additionally, depending on what we should do with the products, you will pay for their:
- disposal or
- shipping cost — if we will ship the products to the address you indicated.
Unfulfillable products from defective product returns are an exception — we do not charge you for their withdrawal.
How to add an address for withdrawals from the Allegro Warehouse?
- Go to the Address for withdrawals from the Allegro Warehouse tab.
- Select send back to the provided address in Europe.
- Enter the recipient name, address, and phone number. Make sure the address you provide is located in one of these EU countries.
- If you want, you can provide additional information — for example, the exact location of your warehouse.
- Click [save]. Done!
If you do not have an address for withdrawals located in one of these EU countries – select the option to dispose of the product for a fee.
How do you withdraw products for which I do not have offers?
According to the Terms & Conditions of the service, the Allegro Warehouse can only store products for which you have created offers. If there are no offers for some of your products, we notify you about it by email. We do it regularly, every Monday.
After you receive that email, you have 14 days to create offers for your products. If you fail to do that, we will automatically order a withdrawal. We will dispose of your products or send them back to the address you provided — depending on the option you selected in the Address for withdrawals from the Allegro Warehouse.
In the My stock tab, next to the products without offers, we will display a message for 14 days. It will remind you how much time you have left to create an offer. If you do not do that in the specified time, you will see a message: Withdrawal ordered.
We will notify you by email when we withdraw your products. You will need to pay for the return/disposal according to the price list.
How can I check which of my products you have been storing for over 180 days?
You can find this information in the stock aging report. There, you can see columns with different time ranges: 0–30, 31–60, and so on. These ranges are the days that have passed since we accepted a product into the warehouse. In each column, you can see the quantity of full-value product units that we have been storing for a given period. This is how you can see how many products we have been storing for more than 180 days.
To download the stock aging report:
- Go to the My Stock tab.
- Click [reports] and select stock aging.
- Done! The report will be saved on your device.
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