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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
How to find a parcel in the Returns tab
Each parcel that the buyer returns using the available Allegro return options must have a dispatch label. Thanks to the information on the label, you can easily find the parcel in the Returns tab and associate the refund with the buyer.
If a buyer wants to return a product they bought from you, they should make sure:
- the deadline for return has not passed
- they have the right to return the goods ― see when you can refuse to accept the return of the goods.
How the buyer can return a product
Buyers can return their purchase, for example, through the Allegro return form. They can choose free return methods within Allegro Smart!, return the parcel within the Do not pay for consumer returns on allegro.hu campaign, or pay for the return parcel and dispatch it at their own expense.
Each parcel the buyer returns with an Allegro returns option needs to have a dispatch label. With information on the label, you can find the parcel in the Returns tab, and identify the buyer easily.
How you can find the return parcel in the Returns tab
You can check the return status in the Returns tab.
To find a given return parcel and link it to the buyer, enter one of the following details in the search bar:
- tracking number ― you can find it on the dispatch label
- return ID ― we generate it when a buyer uses the Allegro return form, you will see it next to a specific return
- the buyer's phone number
- the buyer's login
- the buyer's first and last name or
- offer title.
On every consumer return label, you can find a refund ID in the following format: XXXX/202X (the number after the "/" refers to the year, for example, 50J5/2025). Depending on the carrier, the return ID might be labeled as a Return, Consumer Return, or External Reference in the case of international labels.
If you cannot find the return ID on the label, it is possible that the return was dispatched with another return method, outside Allegro, or the parcel was returned as an uncollected order.
Depending on the carrier handling the return, the tracking number may appear in different places on the label. See below to learn how to find it.
Where you can find the tracking number on the return label
If the buyer returns a product bought on allegro.pl with:
- InPost, Poczta Polska or DPD ― the return tracking number is on the label under the barcode
- DPD ― the return tracking number is on the label in the field under the delivery address and starts with A
- Allegro One Courier ― the return tracking number is on the label under Nr paczki (Parcel number) and starts with A
- Allegro Delivery — the return tracking number starts with AD.
If the buyer returns the product bought on allegro.cz:
- from Poland to Czechia, or to Czechia — the return tracking number is on the PPL label, under PPL Identifier — it consists of 11 digits
- to Slovakia ― the return tracking number is on the DPD label.
If the buyer returns a product bought on allegro.sk from Slovakia:
- to Slovakia ― the return tracking number is on the DPD label
- to Poland — the return tracking number is on the DHL label, under Reference Nbr — it consists of 11 digits
- to Czechia — the return tracking number is on the DHL label, under PPL Identifier — it consists of 11 digits.
If the buyer returns a product bought on allegro.hu from Hungary :
- to Poland — the return tracking number is on the DHL label, under Reference Nbr — it consists of 11 digits
- to Czechia — the return tracking number is on the DHL label, under PPL Identifier — it consists of 11 digits
- to Slovakia ― the tracking number is on the DPD label.
How to generate a returns report
- Go to the Returns tab. Optionally, use the website's filters to determine the data you are interested in. You can select, among others, the date range, marketplace, or reason for return.
- Click [generate report].
- We will send you a message containing a link to the file to the email address assigned to your Allegro account. Generating the report may take up to 1 hour.
- Open the message and click the link to download the document in the XLSX or CSV format.
Click to see the details you will find in each report
- Return no. — we provide this number in the following format: XXXX/YYYY, where XXXX stands for the return number unique for the given account, and YYYY stands for the year when the buyer submitted the return, for example, 8XW7/2026.
- Return submission date — information on when the buyer submitted the request.
- Order no. — a unique ID of an order the return relates to.
- Order date — information on when the buyer placed the order.
- Return delivery date — information on when all the return parcels have been delivered. This column can be empty when:
- the buyer created a return but has not dispatched it yet, or it has not been delivered to you yet
- not all parcels have been delivered to you
- the buyer sent the parcel back on their own, that is, they did not use Allegro carriers
- the buyer requested the return before they collected the parcel, for example, from a parcel locker.
- Return handling method — information on how you manage a return: yourself, or via Allegro Warehouse – One Fulfillment.
- Return status — information on the last registered return status, for example, return declared, in transit, etc.
- Buyer's name (login).
- Buyer's first and last name.
- Buyer's company NIP (Tax Identification Number) — if it has been a business purchase.
- Buyer's contact number.
- Buyer's email — a coded/hidden email address of a buyer.
- Offer ID — a unique offer number.
- Offer title — offer's full name.
- Category at the time of submission — information about the category the product was assigned to at the moment of the return submission.
- Manufacturer's brand — the brand of the product's manufacturer. This column can be empty.
- EAN (GTIN) — the EAN of the product linked to the offer. This column can be empty.
- Quantity ordered.
- Quantity returned.
- Product unit price.
- Total price of the returned goods.
- Currency.
- Type of claim — information about whether it is a withdrawal from the agreement (return), or a complaint.
- Reason for return — the reason the buyer provided in the return form.
- Buyer's review — if the buyer left a comment in the return form, you will see it in this column.
- Serial numbers — in this column, we will display serial numbers of the returned product. It refers mainly to the electronics. This column can be empty.
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