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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
How to ask the buyer to remove or edit their rating
You cannot edit a rating given by buyer. However, you can ask the buyer to change it.
You cannot remove the Not recommended rating on your own, but you can ask the buyer to change it. You have 90 days from the date of purchase to do it.
Additionally, you can respond to a rating — a positive or a negative one
How to ask the buyer to change their rating
- Go to the Ratings Received tab.
- For the rating you want to request changing, click [request to edit a rating].
- Provide the reason for your request and click [send request to buyer]. The buyer will get the message along with your request to change the rating.
What happens when the buyer receives my request to change the rating
We send the buyer an email with:
- the rating in question
- your request rationale
- day and time by which they can edit or remove the rating.
If they click [I agree] in the email — they will be redirected to the page where they can edit or remove the rating. We will also let you know by email if the buyer removes or edit their rating.
Additional information
- You can ask the buyer to remove their rating just once. However, if the buyer changes their rating or removes it and gives you a new one — we will consider it a new rating. That is why you can ask the buyer to change it again if you want.
- If they remove the rating, they can give you a new one again within 90 days of the purchase. You can ask the buyer to change it within 90 days of the purchase, too. However, the later you do it, the less time the buyer has to change or remove the rating.
- If the buyer removes their rating, it will not affect your recommendation percentage.
- If the buyer removes the rating and indicates seller granted compensation as the reason, we will display information about the removed rating on your Rating list.
How to respond to a rating
- Go to the Ratings Received tab.
- For a rating you want to reply to, click [respond to the buyer].
- Type in your message and click [respond].
Your response will be visible to all buyers.
How you should respond to the Not recommended rating
- The response to the buyer's rating is not a good place to communicate with the buyer. Before you reply, try to solve the problem with the buyer. If that happens, you can write in your response that you have managed to reach an agreement.
- There is no time limit for you to reply.
- Address negative ratings respectfully and professionally. How you reply shows your engagement and involvement in solving the problem.
- Keep your distance, tame your emotions, and try to understand the buyer's perspective.
What if the buyer makes a purchase just to give me a "Not recommended" rating
Let us know about it — click [contact us] under this article.
