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Handling money from sales in One Fulfillment by Allegro
One Fulfillment Account features most of the options and settings we provide on Allegro business accounts. However, due to the nature of order management in the One Fulfillment by Allegro service, some of the functions may differ. That applies, for example, to handling your money from sales.
What stays the same
In One Fulfillment by Allegro:
- payments from buyers still go to a given payment operator's balance in the Funds and Operations History tab. You can withdraw them anytime or use the automatic payouts option.
- you can still top up with a specific sum needed to issue a refund
- you can still hold money for a particular refund.
What is new
On your One Fulfillment account, we will enable:
- an automatic refund to the buyer for a canceled order
- an automatic refund for returned products. The time to issue a refund will be 2 days ― for both withdrawals and complaints.
You cannot edit or disable those options.
Additional information
We transfer money from a given payment operator's balance in the Funds and Operations History tab for orders that are:
- canceled
- uncollected
- returned.
Learn more about canceled and uncollected orders in One Fulfillment by Allegro. See also our article about returning products to the Allegro Warehouse.
