Allegro UPS Courier — Information for sellers

Learn more about the Allegro UPS Courier delivery option.

• You can use it if you hold a business account.
• You can also enable it within Allegro Smart! courier delivery.
• You can dispatch parcels only through our dispatch tool — Ship with Allegro.
• You do not need to conclude an agreement with UPS.
• You will settle delivery costs directly with Allegro.

How to enable the Allegro UPS Courier delivery option

Go to your shipping price lists in Delivery Settings. Select dispatch from: Poland and to Poland. You can find the Allegro UPS Courier delivery option in the Settlements with Allegro section.

You can enable it in your offers for the maximum of: 14.99 PLN — for payment in advance 19.99 PLN — for payment on delivery.

You can easily add the Allegro UPS Courier delivery option to multiple price lists at once. Just click this button:

If you want to add the Allegro UPS payment on delivery option as well, click here:

You will see a screen where you can add Allegro UPS Courier delivery to selected price lists. Uncheck the price lists you do not want to add this delivery option to.

Settlement model

You will settle the Allegro UPS Courier delivery option within Allegro Standard — directly with Allegro and at attractive rates. You will pay for parcels dispatched with that delivery option and for additional services within your invoice from Allegro.

Each time, we add delivery costs to Settlements with Allegro on your account:

• fee for parcel dispatch — in the month the service was performed
• fee for additional services (e.g. additional insurance) — in the month following the month in which the service was performed.

To benefit from our offer, choose one of the following upon parcel dispatch:

• the Allegro agreement (Allegro UPS Courier or Allegro UPS Courier payment on delivery) — if you use Ship with Allegro

  or

• the Ship with Allegro API and the Allegro agreement if you use external integrators like Baselinker or Sello.

However, if you have your own agreement with the carrier, you will settle according to their price list.

How much you will pay for Allegro UPS Courier parcels

Parcel settlements within Allegro Smart!

For the first parcel in an order, you pay a fee listed in the table for that specific order value. For each subsequent parcel, we charge the fee listed in the table for orders worth between 100 and 149.99 PLN. This does not apply to orders worth up to 149.99 PLN. In their case, you pay the same amount for each subsequent parcel within that order.

In the case of Allegro UPS Courier payment on delivery, we add 4.99 PLN for the POD service to the Allegro Smart! parcel fee. In addition to the payment for the order, you will also receive 4.99 PLN for the POD service from the buyer.

See when you will be refunded for Smart! parcel fees.

Parcel settlements outside Allegro Smart!

You will settle Allegro UPS Courier or Allegro UPS Courier payment on delivery parcels over 10 kg according to the price list.

The price of every parcel includes insurance up to 2,000 PLN.

Maximum parcel dimensions and weight

The maximum dimensions and weight of parcels dispatched with the Allegro UPS Courier option:

• weight (dimensional or actual) — max. 10 kg
• the longest side — max. 100 cm
• the second longest side — max. 76 cm
• the sum of length and circumference (length + 2 x height + 2 x width) — max. 300 cm

The parcel weight is calculated according to the higher parameter:

• actual weight — how much the parcel weighs placed on the UPS scale

  or

• dimensional weight — related to the size of your parcel. We calculate it with the following formula: [height (cm) x length (cm) x width (cm)] / 5,000.

There are surcharges specified in the price list for parcels over 10 kg (actual or dimensional weight).

Additional services

Apart from parcel dispatch, you can also use additional services, e.g., extended parcel insurance. We charge fees for non-standard sized parcels according to the price list. Check the fees for additional services and surcharges for non-standard parcels.

How to dispatch a parcel

You can dispatch parcels with Allegro UPS Courier and Allegro UPS Courier payment on delivery through the Ship with Allegro tool. You can also dispatch them by integrating the Ship with Allegro API with an external system, such as Baselinker or EasyUploader.

Access to Ship with Allegro is free of charge and does not require any extra steps. Switch from your Allegro account to Ship with Allegro in just two clicks.

Go to the Orders tab in My Allegro and click [dispatch parcel] for the selected order with the Allegro UPS Courier or Allegro UPS Courier payment on delivery options. We will redirect you to the Ship with Allegro dispatch form for that order.

You can order a courier pick-up for your parcel. The courier will collect the parcel at the address you provide in the dispatch form. It is an additional service you will settle with us according to the price list. During courier pick-up, you can also hand over the parcels you dispatch with other UPS delivery options and with Allegro One (Point, Box).

If the buyer asks you to change the delivery address, you can do it while dispatching the parcel. However, you cannot change the delivery option — for example, switch between delivery to the buyer's doorstep and delivery to a pick-up point.

We will add the costs of one-time courier pick-ups to Settlements with Allegro on your account, in the month following the month in which the service was performed.

Generating a label does not mean you have ordered a courier pick-up. Remember to order a pick-up if you want the courier to collect your parcels. Read our article on Ship with Allegro and learn more about this tool.

Fixed collection order

Send your request for a fixed collection order to allegroumowy@ups.com. In the email, provide the following details:

• Your Allegro account login
• Company name

• Company address:

  • street, building and apartment number
  • postal code
  • city

• Pick-up address:

  • street, building and apartment number
  • postal code
  • city
• Phone number of the person who handles parcel dispatches
• Time when someone is always present at the pick-up address / the time your business closes
• Conditions for parcel pick-ups — days of the week (from Monday to Friday) when the courier will come to collect parcels
• Estimated number of parcels (per pick-up)
• Estimated size of parcels you will be dispatching.

Note: Indicate at least 3 days of the week. Hand over a minimum of 4 parcels to the courier during pick-up.

• Preferred pick-up hours
• Note to the courier (optional)

The courier's arrival time depends on the postal code — UPS approves the time on this basis. If your preferred parcel pick-up times cannot be met, UPS will contact you to determine at what time the courier can collect the parcels.

You will receive a confirmation from UPS about the activation of the fixed collection order.

The service will only start after you have received feedback and confirmation from UPS.

Until the fixed collection order is activated, you can:

• dispatch parcels free of charge at UPS Access Points

  or

• order one-time courier pick-ups.

How to set the same-day dispatch time

The same-day dispatch time is the time by which the buyer must place their order and pay for it if they want the parcel to be dispatched on the same day.

You can set it in the Delivery settings tab — in the Time settings for orders with same-day dispatch section:

Complaints

You can file a complaint:

• through our complaint form in the Ordered Parcels section. Select the order you want to file a complaint about, open the order details, and click [complain about delivery].
• directly through the UPS form — if the parcel was damaged or lost. Make sure to include our power of attorney when filing such a complaint. You can find it in the Delivery Settings tab. All you need to do is change the language settings to Polish and click [pobierz pełnomocnictwo] (download the power of attorney) in the Reklamacje dostaw (Delivery complaints) section.

If you file a complaint and the fees prove to be improperly charged, we will settle them on your account.

If the complaint relates to damage or loss of a parcel, and you file it without our involvement, the correction will go directly to the bank account number you indicated.

Forbidden products and dangerous materials

Check the information on the carrier's website:

• List of prohibited and restricted items for shipping
• Shipping with hazardous materials

Other services supported by UPS

• Allegro UPS Pick-up Point — information for sellers
• Allegro One (Point, Box) - information for sellers