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You can now find the most important things in the Message Center more easily
Your conversations regarding sales and purchases are now available in separate tabs. Threads that require your attention are also easier to track. See what we have changed.
Purchases and Sales tabs
Before, we displayed all threads in one list in the Message Center. Now, we have reorganized your conversations, so you can conveniently buy and sell on one account.
If you have at least one conversation with a buyer, you will see two tabs in the Message Center:
- Purchases — there, you can find the conversations you have with other sellers regarding your purchases and the offers you are interested in.
- Sales — there, you can find the conversations you have with your buyers regarding your offers and orders placed at your store.
We plan to add one more tab which will include your conversation with the Allegro employees. We will let you know in the News once we introduce it.
Thread statuses
The Sales tab will also soon features an option to filter threads based on their status. You can use it to choose if you want to browse:
- all threads
- threads in progress — only those that require your attention
- finished threads — only those in which you do not have to do anything.
We automatically change the status of an active thread when we notice no activity in it or an event suggesting the conversation has ended. For example, we will change the thread status from in progress to finished when you answer the buyer's question and they will not send you any new message for a longer period of time.
Other changes
- We have refreshed the design of the whole Message Center.
- You can mark a thread as unread to come back to it later.
- We will also change the default action of the Enter key in the message field. Currently, when you press Enter, you send a message. After the change — pressing Enter will create a new line in your message. It will be possible to disable this in the settings.
What you gain with this change
We have redesigned the Message Center to make your communication with buyers more smooth. In the Sales tab, you can browse only those threads that are important for your store. At the same time, the Purchases tab lets you easily access your conversations with other sellers.
Additionally, thread statuses will help you track the issues that require your attention — and separate them from those in which you have already resolved the buyer's problem.
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