We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
When you can refuse to accept a returned item bought on Allegro
Situations in which you may refuse to accept a return are stipulated by law. Check the list of cases in which you can do it.
When a buyer withdraws from the agreement, you may deny the buyer the right to return an item (as stipulated in article 38 of the Act on consumer rights). In the case of products with a restricted or disabled return, buyers will see the status Limited return or No return in the offer.
Limited return
Buyers will see it in offers with the following products:
- audio and/or visual recordings, computer programs in sealed packaging that the buyer opened — for example, the buyer removed the protective film from a factory-sealed game or a disc with music or video
- products delivered in sealed packaging that the buyer cannot return after opening for health or hygiene reasons — for example, underwear, pregnancy tests, electric toothbrush heads, contact lenses, and masks
- digital content that is not saved on a tangible medium if the service performance has begun with the explicit consent of the buyer before the deadline to withdraw from the agreement and after the entrepreneur informed the buyer about the loss of the right to withdraw from the agreement — for example, downloading an eBook or a video game code
- products that are permanently combined with other things after delivery — for example, motor oil the buyer poured into the car.
No return
Buyers will see it in offers with the following products:
- products with a short shelf-life or one which is perishable — for example, cottage cheese, fresh vegetables, plants and cuttings
- newspapers, periodicals, or magazines (with the exception of subscriptions)
- services or products whose price or compensation depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the agreement — for example, investment products like gold bars, collectible gold coins, silver, platinum
- items produced to the individual order of the buyer, according to their instructions — for example, a T-shirt with print designed by the buyer
- medicinal products, as defined in pharmaceutical law, food products intended for particular nutritional uses, and medical devices from the pharmacy — for example, OTC medications.
You are not obliged to accept a return due to withdrawing from the agreement in the following cases
- you are a private person and you do not run a business or conduct professional activity (you can choose whether you want to accept returns)
- you receive the buyer's notice about withdrawal from the agreement later than 14 days after the order delivery
- the purchase is related to the buyer's business activity
- the service has been fully provided with the explicit consent of the buyer who had been informed that they would lose the right to withdraw from the agreement once the service is completed
- the buyer has been informed about the exclusion of withdrawal from the contract under Article 7aa[1] of the Act on Consumer Rights.
[1]In the case of purchases made before January 1, 2023, ―Article 38 of the Act on Consumer Rights.
