We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
What to do if the buyer does not complete the transaction
If the buyer fails to pay in time or gives up the purchase, you can apply for a transaction rebate (sales commission refund). You can also contact the buyer.
Make sure that your customer intends to pay for the order. Unless you have made other arrangements, the buyer should do that:
- within 7 days ― for purchases made using the buy now option, and for auctions where the payment was made with a method other than a standard transfer
- within 14 days ― for purchases made using the buy now option, and for auctions where the payment was made in advance, with a standard transfer.
If a buyer
- does not pay for the order
- does not respond to your messages, or
- has resigned from the purchase
you can apply for a transaction rebate (sales commission refund) within 45 days of concluding the transaction. You can submit the application in the Orders tab. Open the tab and select the offer for which you want to apply for the rebate, then click Actions and select Commission refund. Choose the products from the order that the buyer has returned and enter the number of returned units (for example, if they returned 2 of 3 purchased units). Finally, click [submit]. If your application meets all the conditions to grant a transaction rebate (sales commission refund), we will accept it automatically, immediately after you apply.
Learn more about transaction rebates (sales commission refunds).
If you want to contact us, select one of the following subjects:
- If your transaction rebate (sales commission refund) application has been rejected, use the appeal form.
- The buyer does not want to complete the purchase.
- You want to have a rating from a buyer removed.
In justified cases, you can prevent a particular buyer from buying from your offers. Remember that an unjustified refusal to sell the offered goods may be illegal (under Article 135 of the Polish Code of Petty Offences).
