What rights you have concerning the Digital Services Act

The Digital Services Act is an EU regulation that impacts some of the rules of using online platforms such as Allegro. It aims to improve the security of online activities.

Check the legal measures mentioned in that regulation. You can use them as protection in contentious situations — for example, when you disagree with our decision or believe we have violated the provisions of the Act.

You can choose one of the measures described below or use several measures independently, in any order.

What legal measures result from the Digital Services Act

1. Appeal against a decision

If you believe we have made a wrong decision in your case, you can appeal against it. You can do it within 6 months of the moment we informed you about the decision. That concerns the decisions we have made regarding:

• the report you submitted that concerned the content not compliant with the law or the Allegro Terms & Conditions
• the content we removed, limited its visibility or prevented access to
• the suspension or termination of the service
• the suspension or closure of the account
• the suspension, termination, or limitation in any other form of the possibility to monetize the submitted content.

You can contact us in each of the cases mentioned above. Use this form to make an appeal. Explain there why you disagree with our decision and provide an explicit justification.

We will check your appeal and take note of all your arguments. On that basis, we will assess whether we should reverse our original decision. We will inform you about the result of the appeal.

2. Out-of-court dispute settlement

You have the right to ask for help from any certified body responsible for the out-of-court dispute settlement. You can do it regardless of whether you have already submitted the appeal to us.

3. The right to a fair trial

You can bring a complaint about our decision in your case to court. You can do it regardless of whether you have appealed directly to us or used the out-of-court dispute settlement.

4. The right to file a complaint to the Digital Services Coordinator

If you believe our actions violate the Digital Services Act, you can file a complaint to the Digital Services Coordinator.

Additional opportunities that arise from other legal acts

The Digital Services Act is not the only legal act that protects the users of online services. In contentious situations, you can also use the legal measures available to you thanks to other provisions. Learn about some of them and check what else you can do.

If you are a consumer

You have the right to use the out-of-court procedures of dealing with complaints and pursuing claims in the case of complaints we mention in our Terms & Conditions. Such a case will be heard by the Permanent Arbitration Consumer Court at the Provincial Inspector of Trade Inspection in Poznań. You can check how to use that procedure on the Office of Competition and Consumer Protection website.

The European Union ODR platform will help you resolve consumer disputes. You can find it at http://ec.europa.eu/consumers/odr.

If you are a business user

In some cases, the additional protection is also provided by Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019.

If you are a business user according to the definition provided in that regulation, you can send us a complaint regarding:

• the alleged non-compliance with our obligations laid down in that regulation
• technological issues relating directly to the provision of online intermediation services
• measures taken by us or our behavior relating directly to the provision of online intermediation services

if the issues described above affect your situation.

We will be legally obliged to consider your complaint duly and — if necessary — take action to solve the issue raised in the complaint.