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By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (17 partners), including "IAB Europe Trusted Partners" (9 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
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What if the buyer does not collect a parcel dispatched within Allegro Delivery or Allegro Smart!
What if the buyer does not collect a parcel outside Allegro Delivery or Allegro Smart!
What if the buyer does not collect a parcel from a foreign marketplace outside Allegro Smart!
When you get a refund for an uncollected parcel within Allegro Delivery or Allegro Smart!
What if the buyer does not collect the parcel
Find out who has to pay the costs of sending back an uncollected parcel and when you can get a refund for such a parcel.
What if the buyer does not collect a parcel dispatched within Allegro Delivery or Allegro Smart!
If the buyer does not collect a parcel dispatched within Allegro Delivery or Allegro Smart! options, we will not charge you its return fee.
We will automatically refund you for the delivery of such a parcel, and the parcel itself will be sent back to you at the address you have provided in the account settings. You do not have to apply to get a refund for such a parcel.
It also applies to parcels sent within Allegro Smart! in foreign marketplaces:
You will only get a refund of the base fee — it does not apply to additional services. You can see it as a discount in the Settlements with Allegro tab.
What if the buyer does not collect a parcel outside Allegro Delivery or Allegro Smart!
If the buyer does not collect the parcel sent outside Allegro Delivery or Allegro Smart!, the carrier will charge you the fees related to parcel return. It applies to parcels both paid for in advance and paid for on delivery.
If the buyer does not collect a parcel, you can charge them the fees that the carrier charged you for the return of such a parcel.
What if the buyer does not collect a parcel from a foreign marketplace outside Allegro Smart!
If the buyer does not collect the parcel dispatched with an option outside Allegro Smart! from a foreign marketplace, you will pay only a symbolic amount for each such return within a promotion — 5 CZK, 0.25 EUR, or 90 HUF. The parcel will come back to the address you have provided in the account settings.
Check the promotion details on:
When you get a refund for an uncollected parcel within Allegro Delivery or Allegro Smart!
You will automatically get a refund for uncollected parcels within Allegro Delivery and Allegro Smart! You do not have to apply to get a refund for such a parcel.
We will refund the fees for an uncollected parcel if its status indicates that:
- the buyer did not collect it
- you refunded the amount paid in advance for the order to the buyer.
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