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We will change the way we calculate ratings and recommendations from buyers
We will change how we exclude the ratings and recommendations from one buyer. Until now, we excluded them based on the date the rating was submitted. From March 28, we will exclude them based on the date of purchase.
Sales ratings and recommendations that buyers grant you after the purchase are included in your statistics:
- in the Ratings Received tab — in the average rating and the recommendation percentage
- in the My Sales Quality dashboard, in the Buyer satisfaction and the Recommendations from buyers metrics.
In some cases, we can exclude the ratings and recommendations from your statistics. Then, you and the buyers see them on the Rating list, but we do not account for them in the statistics.
How it works now
We can exclude ratings and recommendations for 5 reasons — you can check them in our article.
One of the reasons is as follows: The buyer has already left you a rating in the last 7 days. According to it, we do not include in your statistics the ratings of the same buyer if their second rating is submitted earlier than 7 days from the previous rating.
What we will change on March 28
We will change how we exclude the ratings and recommendations from one buyer. Until now, we excluded them based on the date the rating was submitted. From March 28, we will exclude them based on the date of purchase. We will check how much time passes between the purchases made by the same customer. We will include in your statistics only the ratings of the purchases made at least 3 days apart.
Example
The customer purchases a porcelain set on February 1, an electric kettle on February 2, a bowl on February 5, and a cutlery set on February 8. They submit ratings for those four purchases on February 20 — they do it in chronological order. In that case:
- in your statistics, we include the rating of the purchase from February 1, as it is the first rating submitted
- we do not include the rating of the purchase from February 2 in your statistics because only 1 day passed from the previous purchase, whose rating we accounted for
- we include the rating of the purchase from February 5 in your statistics because 3 days passed from the previous purchase (from February 1), whose rating we accounted for
- the rating of the purchase from February 8 is included in your statistics, as 3 days passed from the previous purchase (from February 5) whose rating we included.
