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We will award sales quality points for email delivery
If you sell digital products, you now have a chance to earn additional points in sales quality. We will no longer exclude your orders from dispatch-related metrics. We will consider them dispatched immediately.
What this change concerns
This change can be important for you if you enable the Email delivery option in your offers.
We will change the way we treat email delivery in terms of sales quality metrics:
How it was before
Until now, we automatically excluded orders with email delivery from both of these metrics. They had no impact on your score in these metrics.
What we have changed
From now on, we will treat orders with email delivery by default as dispatched immediately. It means that in the:
- On-time dispatch metric — we will include them in the total number of orders and consider them dispatched as declared
- Fast dispatch metric — we will include them in the total number of orders and consider them dispatched on the day the order was placed.
This way, sellers who only offer products with email delivery can improve their sales quality scores. Smooth delivery of digital products is an opportunity to earn up to 200 additional points that were previously unavailable to them. It also increases the chances of becoming a Super Seller.
What if you do not send the digital product
If the buyer reports that they have not received their order with email delivery, we will:
- immediately exclude it from the On-time dispatch and Fast dispatch metrics
- give you a notice, but not deduct any points in the Terms & Conditions and rules metric.
If such problems keep occurring, we will impose further sanctions. Then they may negatively affect your sales quality score.
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