We now automatically refund buyers if you do not make a decision within 7 days

How it worked before

If a customer from allegro.pl sent you the product back within withdrawal from the agreement, you needed to remember about ordering a refund — yourself through Allegro, or by a bank transfer. If you forgot about that, the customer could open a Discussion — which might have led to you losing the sales quality points.

What we have changed

You are no longer obliged to refund the buyer yourself. If you:

• decide that the product returned by the buyer is in good condition and
• do not reject the return in the Returns tab within 7 days from collecting the return parcel

we will issue the refund for you. We will do it automatically, on the 8th day.

The rule is simple: your role in the process does not change — the final decision is yours.

The automatic refund only applied if the buyer returns the product using the Allegro return options. If the buyer decides to send the product back in another way and we cannot check whether it has reached you — we will not order the automatic refund.

If you share offers in foreign marketplaces, you already know this solution. Now, it just works the same way also on allegro.pl. This will make the process more convenient and save your time, but you will keep full control over returns.

You decide whether a return is justified.

• Your decision is key. If you order a refund (partial or full) within 7 calendar days yourself or reject the return and provide the reason in the Returns tab — the automatic system will not work.
• You have 7 days to react. We count the time from the moment you collect the return parcel. You have an entire week to inspect the product.
• Transparency. We only use the money available in your Funds and Operations History tab to issue a refund — just as we currently do in foreign marketplaces.

How you benefit from this change

• It saves you time. If the product is in good condition, you do not need to waste time on manually accepting the return — we will do it for you.
• The processes become coherent. No matter if you sell in Poland, Czechia, or Slovakia — handling returns is the same.
• You comply with the law and our Complaints and Returns Policy. We help you fulfill your obligation to provide an immediate refund and protect your reputation as a professional seller. According to the Polish consumer law, the buyer should be refunded immediately, but no later than 14 days after completing the return form (provided that they send the product back).

Basis: improving the operation of the website and the buyer and seller service (paragraph 14.1 (d) of the Allegro Terms & Conditions).