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We introduced changes to the My Sales Quality dashboard
On October 6, we removed certain metrics from the My Sales Quality dashboard, changed the way we calculate points in some of them, and reduced the number of sales quality levels. Check the details below.
What you will gain with those changes
- We simplified the way of calculating and granting points. It makes the metrics less complicated, and gives you a chance to control your scores even better.
- Beginner and occasional sellers will be able to achieve higher scores faster. Now, they only need 1 additional point to reach the Good level. It is because they will start sales with 100 points for sales quality.
- We will no longer deduct points for every first unresolved Discussion from the last 30 days. As a consequence, sellers with a few orders will be able to keep their scores at a good level.
How we changed scoring as of October 6
We reduced the number of sales quality levels
We removed two levels: Super+ and Unacceptable. It means that your sales quality will be at one of 4 levels:
- Super
- Good
- Neutral
- Needs improvement.
The maximum number of points you can get does not change — it is still 500 points. Check the number of points that corresponds to each level.
| Sales quality level | Points |
|---|---|
| Super | Points from 300 points* |
| Good | Points from 101 to 299 points |
| Neutral | Points from 0 to 100 points |
| Needs improvement | Points below 0 points |
* In our previous communication, we announced that you achieve the Super level at 301 points. We lowered that threshold by one point.
We removed the Super+ level. Consequently, we changed one of the conditions of the Super Seller program. From today, we check whether your sales quality maintains the Super level for the required number of days.
We grant 100 points to begin with
Whether you list your first offer or you list an offer after taking a longer break from selling (at least 30 days from the end of your last offer), we will grant you:
- 40 points in the Timely responses metric and
- 60 points in the Fast payment refunds metric.
What we changed in particular metrics as of October 6
Recommendations from buyers
| How it was before | How it is now |
|---|---|
| The lowest score in this metric could be -1960 points. | How it is now The lowest score in this metric can be -400 points. |
Unresolved Discussions
| How it was before | How it is now |
|---|---|
| Your lowest score in this metric could be -20,000 points. | How it is now The lowest score in this metric can be -400 points. We do not deduct points for every first unresolved Discussion from the last 30 days. |
Timely responses, No questions from buyers, and No messages in Discussions
| How it was before | How it is now |
|---|---|
| We deducted 5 points for every 1% below 90% of timely responses. | How it is now We deduct 4 points for every 1% below 90% of timely responses. |
| The lowest score in the Timely responses metric could be -450 points. | How it is now The lowest score in the Timely responses metric can be -360 points. |
| If you have had no questions from buyers and no messages in Discussions from the last 30 days, you did not receive any points in the Timely responses metric. Instead of that, you could get points in the following metrics: No questions from buyers, and No messages in Discussions. | How it is now If you do not have any questions from buyers and no messages in Discussions from the last 30 days, we will grant you 40 points in the Timely responses metric. |
| How it is now We removed metrics: No questions from buyers and No messages in Discussions. |
Fast payment refunds and No returns from buyers
| How it was before | How it is now |
|---|---|
| If none of your customers had returned their order in the last 30 days — you did not get points in the Fast payment refunds metric. Instead of that, you could get points in No returns from buyers. | How it is now If none of your customers returns their order in the last 30 days — we will grant you 60 points in the Fast payment refunds metric. |
| How it is now We removed the No returns from buyers metric. |
On-time dispatch
| How it was before | How it is now |
|---|---|
| We deducted 3 points for every 1% below 90% of orders dispatched as declared. | How it is now We deduct 4 points for every 1% below 90% of orders dispatched as declared |
| The lowest score in this metric could be -270 points. | How it is now The lowest score in this metric can be -360 points. |
Terms & Conditions and rules
| How it was before | How it is now |
|---|---|
| We deducted 80 points for 1 warning. We deducted 80 points more for each subsequent warning. | How it is now We deduct 50 points for 1 warning. We deduct 50 points more for each subsequent warning. |
We did not introduce any changes to the Fast dispatch and Average response time metrics.
How those changes affect your sales quality level
You can find out right away. Click the button below and go to the dashboard to check your scores.
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