We have introduced the changes for sellers announced for March 2

We have extended and clarified the rules for sending post-purchase notifications so that you can handle customer service more easily

An excessive number of similar notifications lowers their effectiveness. That is why we prepare the post-purchase notifications on Allegro in such a way that:

• the key information is sent only once and in a consistent manner
• buyers can easily find them, if necessary.

What we have changed

Sellers should use the Sales Center or the API to inform customers about the status of their orders. This makes the communication process simpler by eliminating the need to send repetitive emails or notifications through the Message Center. It particularly refers to notifications that include:

• requests to rate the product
• notifications with PDFs or links containing sales documents:

• VAT invoices
• structured invoices
• receipts.

When we detect a notification with a tax document, we will capture it from the attachment and place it in the Purchase History tab under the specific order. At the same time, we will block the notification because it will no longer be necessary.

We will also not deliver notifications that contain duplicated information, such as:

• that the payment has reached you
• that the order is being processed or has been dispatched
• that the parcel status has changed (for carriers integrated with Allegro)
• where you ask to rate the transaction.

We will let you know about each of your notifications we block by email.

What happens next

You can already provide buyers with sales documents in:

• Sales Center — with the Add proof of purchase option available in the Orders tab. There, you can only add fiscal documents in the PDF format or a link to the receipt.
• API — you can add an invoice to the order by using the appropriate resources.

You can still place paper invoices and receipts in parcels.

Make sure to avoid including unnecessary info in the notifications you send. If you do that — disable such notifications.

How you can benefit from these changes

In orders for which you add the sales document in the relevant tab instead of sending it via email, we take over handling customers' queries (such as: Where can I find my invoice? I have not received the invoice for my purchase). This way, you can save time and effort.

Basis: improving the operation of the website and the buyer and seller service (sub-paragraph 14.1 (d) of the Allegro Terms & Conditions).

We have changed the fees for Allegro Smart! parcels

We have changed the fees for Allegro Smart! parcels in all marketplaces. These changes apply to sellers with business accounts.

Learn more about Allegro Smart! settlements:

• on allegro.pl
• on allegro.cz
• on allegro.sk
• on allegro.hu.

Basis: amendments to the price list for sellers on business accounts (sub-paragraph 14.1 (c) of the Allegro Terms & Conditions).

We have changed the delivery fees outside Smart! and some additional fees

We have updated delivery fees outside Smart!:

• within Allegro Delivery
• for selected export delivery options with dispatch from Poland
• for parcel lockers and Pocztex points across Poland.

We have permanently introduced to the Terms & Conditions the current promotional price for deliveries to pick-up points and parcel lockers outside Smart! for the Allegro Delivery options — your buyers can still benefit from cheaper deliveries outside Smart! For those delivery options, we will automatically adjust the delivery prices that buyers pay outside Smart!, so you do not need to take any action.

We have also permanently reduced the fees for Allegro Pocztex delivery options to pick-up points and parcel lockers, and we have changed the prices for international deliveries. In the pre-made shipping price lists, we have automatically adjusted delivery fees in your offers.

At the same time, we have extended the promotion on the returns of uncollected parcels for international deliveries — they still cost:

• 1 PLN on allegro.pl
• 5 CZK on allegro.cz
• 0.25 EUR on allegro.sk
• 90 HUF on allegro.hu.

You can find the details of changes to delivery fees in each marketplace in the tables below.

We will also change selected additional fees — you can check the details in the tables below.

We have updated the storage fees in One Fulfillment by Allegro

What we have changed

We have added rates for a new size — size G — which we will make available later:

• 17.99 PLN — basic fee with your own packaging
• 24.49 PLN — basic fee with One Fulfillment packaging.

These fee rates will apply from the moment we start handling products from the G category. We will let you know about it in a separate communication. We will also change some storage fees — for example, we will remove the fee for the first 30 days.

We whave also added a new fee for delivery discrepancies, which will make the process of accepting shipments for storage more effective. You will pay 0.99 PLN per each item of a product that:

• we have not stored at the Allegro Warehouse before
• we are not able to link to your assortment.

We have reduced fees in some categories by adding the maximum sales commission rates (limits). We have also changed the category layout

We have made some changes to the price list and the category layout.

• We have introduced maximum sales commission rates in certain categories — you will pay a lower (set indefinitely) sales commission for more expensive products.
• We have simplified the category layout, which, in some cases, will result in moving offers from some categories to other ones. This change may have affected the sales commission rate. Detailed information is available in this PDF. With this change, we have adapted the category layout to current market standards. Your offers will appear in more suitable categories. If you list your offers specified categories — on March 2, we will start moving them to the new ones. Buyers will be able to find what they are looking for more quickly and easily — for example, by using filters. This will increase the chances of them shopping at your store.
• We have introduced editorial changes — to make the price list shorter and clearer.

See examples of categories in which we have introduced the maximum sales commission rates

Check the current information about sales fees on Allegro.

Basis: amendments to the price list for business accounts and editorial changes (sub-paragraph 14.1 (c, k) of the Allegro Terms & Conditions) as well as the introduction of a new price list for new offers on regular accounts (non-business accounts).

We have closed the Online Courses subcategory, but you can list your courses in the Courses and Training subcategory

How it worked before

You could list buy now offers in the Online Courses subcategory if you have agreement with us.

What we have changed

Today, we have closed the Online Courses subcategory. If you hold a business account, you can list online courses as classifieds in the Courses and Training subcategory. You no longer need an agreement with us — and if you do, we will send you a termination notice.

If you hold a business account, we charge the following fees for listing a classified ad in the Courses and Training subcategory:

• 9 PLN for 10 days
• 18 PLN for 20 days
• 27 PLN for 30 days.

If you hold a regular account, you can use a classified ad for 10 days, for which we charge 9 PLN.

What if you listed offers in the Online Courses subcategory

We will terminate your offers on March 2.

Basis: changes in the scope of services provided (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).

We have changed the rules for listing offers in the Workshop Services subcategory

How it worked before

You could list buy now offers in the Workshop Services subcategory if you had an agreement with us.

What we have changed

• The Workshop Services subcategory has become available to all sellers.
• However, you can only list classifieds there.

This means we do not charge sales commission, but we charge a fee for listing a classified ad. If you hold a business account:

• 9 PLN for 10 days
• 18 PLN for 20 days
• 27 PLN for 30 days.

If you hold a regular account, you can use a classified ad for 10 days, for which we charge 9 PLN.

What if you listed offers in the Workshop Services subcategory before

We will end your offers on March 2.

Basis: changes in the scope of services provided (sub-paragraph 14.1 (j) of the Allegro Terms & Conditions).