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By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (17 partners), including "IAB Europe Trusted Partners" (9 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
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We are changing the way buyers can report problem with purchases made from buyers with regular accounts
If you sell on a regular account, from August 3, buyers will be able to report problem with purchases in two ways: in a Discussion (if the problem concerns the parcel) and as a purchase problem in the Message Center.
In the future, this will replace Discussions.
Who these changes apply to
Starting August 3, 2026, buyers will be able to report problems with purchases from sellers with a regular account (on allegro.pl).
This change does not apply to you if you sell:
- on a business account
- on Allegro Lokalnie
We will let you know about the next stages of this change in News for sellers.
What this means for you
If you sell on a regular account, for the next couple of months, you may receive buyer's reports in two ways:
- in the Discussions with buyers tab in My Allegro
- in the new section called Sales in the Message Center.
We will let you know about every new report in a separate message.
From August 3, buyers will be able to open new Discussions only for problems with parcels. They will report any other problems as a purchase problem in the Message Center.
Learn how to solve problems with purchases in the Message Center..
See this change to the Terms & Conditions
Today, we have introduced the previously anounced change to the Terms & Conditions. You can find it in this PDF: July 30, 2026 — changes to the Allegro Terms & Conditions. The fragments we have removed are crossed out.
We have uploaded the file to a durable medium. This solution guarantees that the file will remain unchanged for 10 years. You can check the file on the service provider's website.
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