We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (16 partners), including "IAB Europe Trusted Partners" (9 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
The additional Customer Support service in One Fulfillment
In One Fulfillment, we can handle the communication with your buyers. Thanks to this, you can increase your sales efficiency on Allegro. Learn more.
What the service is about
As part of the additional Customer Support service, our advisors answer your customers' pre-sale questions. We support you in handling correspondence regarding your offers in One Fulfillment. You can use this service for free.
How to enable this service
We are introducing this service in stages, which is why it is available to selected sellers.
To join the service:
- Go to the Communication Settings tab
- Click [activate service].
You can also activate the service in the ASN creation summary, in the Messages tab (in the banner over the chat), or when you join the One Fulfillment by Allegro service.
How it works
- Buyer questions regarding offers, products, and orders in One Fulfillment are directed to our team.
- We check product information in offers, on manufacturers' websites, and also — based on the physical products in the warehouse.
- We respond to your buyers in less than 4 hours.
- We will contact you to get the necessary information only if we cannot find the answer in the available sources.
In the Messages tab, you can find all your correspondence. Messages handled by us are marked as Message forwarded to Allegro Warehouse.
What you gain with this service
- We answer simple and repetitive questions for you.
- We handle questions in Polish, English, Czech, Slovak, and Hungarian.
- Our replies are taken into account for in your sales quality ratings.
- You have full control over the messages. You can check our replies in the Messages tab.
- You gain more time to grow your sales.
Find more details in the Customer Support service Terms & Conditions.
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