We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Sales quality: see how we will calculate points during Christmas and on New Year's Eve
Learn how we will calculate points for Timely responses, Average response time, On-time dispatch, and Fast dispatch.
How much time you will have to respond to customers' queries and messages in Discussions
In the Timely responses and Average response time metrics, we do not calculate the response time on Saturdays, Sundays, and public holidays. Consequently, we will not calculate it between December 24 and December 28. This means that you can respond to customers' queries and messages that appear in Discussions in the Christmas period until 11:59 p.m. on Monday (December 29).
On New Year's Eve, we will track your response time as usual. That means you must respond to questions and messages in Discussions sent on December 31 within 24 hours — excluding the public holiday. If you fail to do that, this may negatively affect your statistics.
How much time you will have to dispatch orders
December 24, 25, and 26 are public holidays in Poland. This means you do not have to dispatch orders on those days. The time you have to dispatch orders placed on those days depends on your dispatch declaration — you can read more about it in our article.
If you get any orders with the dispatch time on December 31 and:
- you dispatch those orders as declared — nothing changes for you. We will grant you points in the On-time dispatch metric (and in the case of orders dispatched on the same day they were placed and paid for — also in the Fast dispatch metric) just like usual.
- you do not manage to dispatch those orders as declared — we will exclude those orders from the On-time dispatch and Fast dispatch metrics. We will do it within a couple of days. This means that delayed dispatch on those days will not negatively impact your sales quality.
appearance: light theme
