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1. What is recurring fee charging?
2. What does it mean that the fees are charged in cycles?
3. What happens if I enable promotion while the offer is ongoing?
4. Will you refund the promotion fee after I disable promotion?
5. I disabled a paid promotion within 12 hours of listing the offer. Will it be refunded?
6. How to make sure that the promotion fee is not charged in the next cycle?
7. How to check when the promotion cycle ends?
8. What duration times can I set for my offers and auctions?
Recurring fee charging ― frequently asked questions
You can easily manage your promotions on ongoing offers due to fee charging recurring every 10 days. The 10-day cycle does not apply to the Feature + Bold + Highlight bundle.
1. What is recurring fee charging?
Fee charging recurring every 10 days allows you to easily manage promoting ongoing offers, especially if the offer lasts until items are exhausted. The 10-day-long cycle does not apply to thePromo Package or the Flexible Feature − we charge you for them every day.
Thanks to that, you can enable or disable every promotion option at any moment, and settle each option in independent 10-day cycles.
2. What does it mean that the fees are charged in cycles?
One charge cycle is 10 days. When you promote your offer, we will charge you for the first cycle in advance. If you promote the same offer after 10 days, we will charge you for another 10 day cycle.
3. What happens if I enable promotion while the offer is ongoing?
If you enable promotion in an ongoing offer, we will create a separate charge cycle for it. You can check it in the Settlements with Allegro tab, in the Operations history section.
4. Will you refund the promotion fee after I disable promotion?
No. You can disable promotion at any given time of the cycle, but it does not affect the fee charged at the beginning of the cycle.
5. I disabled a paid promotion within 12 hours of listing the offer. Will it be refunded?
No. Promotion fees are non-reimbursable and charged in advance.
6. How to make sure that the promotion fee is not charged in the next cycle?
Disable offer promotion shortly before the end of the current promotion cycle. You can do it immediately or plan it for the end of the current billing cycle. You can do it while editing the offer or directly in the My Assortment tab.
You can check upcoming fees for features in your offer in the Upcoming fees tab.
7. How to check when the promotion cycle ends?
You can check it in the Settlements with Allegro tab, in the Operations history section. The cycle lasts 10 days from the moment you are charged with the promotion fee.
Additionally, you can check upcoming fees in your offers in the Upcoming fees tab.
8. What duration times can I set for my offers and auctions?
Offers: 3, 5, 7, 10, 20, or 30 days, or until items are exhausted.
Auctions: 3, 5, 7, or 10 days.
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