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By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
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Ratings Received: from today, you can see a reason for a selected rating
The reasons buyers provide will not affect your statistics — that is the sales rating, recommendation percentage, or sales quality.
On April 15, we will add a list of reasons buyers can use to justify their ratings in the rating form.
What it means for you
You will see the reasons for customers' ratings in the Ratings Received tab. However, we will not display them to other buyers on your Rating list.
How it works
If a customer recommends buying from you, they can select one of the following reasons:
- Good customer service
- Seller replies quickly
- Eco parcel
- Product secured well
- Delivery on time
- Delivery before estimated time.
In the case of a positive rating, the customer does not need to provide a concrete reason. However, providing a reason is mandatory in the case of a negative review. If the buyer selects that they do not recommend buying from you, they need to provide a reason. They can select one of the following:
- Unpleasant customer service
- No reaction to messages
- Late refunds
- Environmentally unfriendly packaging
- Product secured poorly
- Delayed delivery
- Different product delivered
- Product was dispatched damaged
- Incomplete order
- The order has not been delivered
- Missing VAT invoice
- I suspect that the product is not genuine.
If the customer fails to provide a reason for their negative opinion — they will not rate shopping with you. Buyers can still add their own comments to the rating.
Why we have added this option
The majority of buyers do not add comments to their ratings. This means that not every seller knows what influenced a particular customer's positive or negative buying experience. Thanks to the reasons provided by buyers, you will learn:
- what they appreciate the most while shopping with you and
- what you can improve to make them recommend shopping at your store.
