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On October 6, we will introduce changes to the My Sales Quality dashboard
On that day, we will remove certain metrics, change the way we calculate points in some of them, and reduce the number of sales quality levels. Keep reading to learn more.
What you will gain with the changes
- We will simplify the way of calculating and granting points. It will make the metrics less complicated, and give you a chance to control your scores even better.
- Beginners and occasional sellers will be able to achieve higher scores faster. They will start with 100 points for sales quality, which means they will only need 1 additional point to reach the Good level.
- We will no longer deduct points for every first unresolved Discussion from the last 30 days. As a consequence, sellers with few orders will be able to keep their scores at a good level.
How we will change scoring on October 6
We will reduce the number of sales quality levels
We will remove two levels: Super+ and Unacceptable. It means your sales quality will be at one of 4 levels:
- Super
- Good
- Neutral
- Needs improvement.
The maximum number of points you can get will not change — it will still be 500 points. Check the point number that will correspond to each level.
| Sales quality level | Points |
|---|---|
| Super | Points from 301 points |
| Good | Points from 101 to 300 points |
| Neutral | Points from 0 to 100 points |
| Needs improvement | Points below 0 points |
We will change one of the conditions of the Super Seller program because we will remove the Super+ level. On October 6, we will start checking whether your sales quality maintains the Super level for the required number of days.
We will grant 100 points at the very start
No matter whether you list your first offer or you list an offer after taking a longer break from selling (at least 30 days from the end of your last offer), we will grant you:
- 40 points in the Timely responses metric and
- 60 points in the Fast payment refunds metric.
What we will change in particular metrics on October 6
Recommendations from buyers
| How it works now | What we will change |
|---|---|
| Your lowest score for this metric can be -1960 points. | What we will change The lowest score for this metric will be -400 points. |
Unresolved Discussions
| How it works now | What we will change |
|---|---|
| Your lowest score for this metric can be -20,000 points | What we will change The lowest score for this metric will be -400 points. We will not deduct points for the first unresolved Discussion from the last 30 days. |
| What we will change We will not deduct points for the first unresolved Discussion from the last 30 days. |
Timely responses, No questions from buyers, and No messages in Discussions
| How it works now | What we will change |
|---|---|
| We deduct 5 points for every 1% below 90% of timely responses. | What we will change We will deduct 4 points for every 1% below 90% of timely responses. |
| Your lowest score for this metric can be -450 points. | What we will change The lowest score in this metric will be -360 points. |
| If you have had no questions from buyers and no messages in Discussions over the past 30 days, you will not receive any points in the Timely responses metric. You will receive them in the following metrics: No questions from buyers and No messages in Discussions. | What we will change If you have had no questions from buyers and no messages in Discussions over the past 30 days, we will grant you 40 points in the Timely responses metric. |
| What we will change We will remove two metrics: No questions from buyers and No messages in Discussions. |
Fast payment refunds and No returns from buyers
| How it works now | What we will change |
|---|---|
| If none of your customers has returned their order in the last 30 days — you do not get points in the Fast payment refunds metric. We grant them in the No returns from buyers metric. | What we will change If none of your customers has returned their order in the last 30 days — we will grant you 60 points in the Fast payment refunds metric. |
| What we will change We will remove the No returns from buyers metric. |
On-time dispatch
| How it works now | What we will change |
|---|---|
| We deduct 3 points for every 1% below 90% of orders dispatched as declared. | What we will change We will deduct 4 points for every 1% below 90% of orders dispatched as declared. |
| The lowest score for this metric can be -270 points. | What we will change The lowest score in this metric will be -360 points. |
Allegro Terms & Conditions and rules
| How it works now | What we will change |
|---|---|
| You lose 80 points for 1 warning. We deduct 80 points more for each subsequent warning. | What we will change You will lose 50 points for 1 warning. We will deduct 50 points more for each subsequent warning. |
We will not make any changes to the Fast dispatch and Average response time metrics.
How those changes will affect your sales quality level
You can check it today. To do it, go to the New results tab we added to the My Sales Quality dashboard. The tab shows your probable score after the changes.
How to improve your scores
- Read our article and learn how to score more points in each sales quality metric.
- Check out our Knowledge Base that contains helpful information regarding sales quality.
- Follow the suggestions of your Assistant — they are unique and tailored for your account.
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