We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
I have problems with signing in — what should I do?
Check what you can do if you cannot sign in to your account.
If you cannot sign in
- Check if you enter the correct login, email, phone number and password. Make sure you have not accidentally pressed the Caps Lock key (so you don't write with capital letters) or Ctrl+Shift (which switches the y and z keys).
- Check if the problem is not caused by the browser you use. Perhaps, you have a new password, but your browser remembers the old one. If that is the case — check the password management settings in your browser.
- If you forgot your password — check how you can change or reset it.
If you have enabled two-factor authentication — learn more about this feature.
When signing in to the Allegro app
If you are signing in to the Allegro app and you enter wrong data, you will see a message: Invalid login, email, or password.
If you enter wrong data five times, the Allegro app will be blocked. We will automatically unblock your Allegro account when you sign in with the correct data using a browser. You can use the browser on your mobile device or computer.
When signing in to the Allegro account in the browser
If you are signing in to the Allegro account in the browser and you enter wrong data, you will see a message: Invalid login, email, or password.
If you enter wrong data five times, we will display a message: A captcha solution is required. Click the reCaptcha sign in the bottom right corner and complete the task:
If you successfully complete the task, we will give you the possibility to re-enter your data. If you complete the task with some errors, reCaptcha will show you new tasks until you provide a correct solution.
If you do not complete the task, the sign in form will remain inactive. The [sign in] button will be grayed out. To reactivate the button, refresh the sign-in page.
If you enter wrong sign-in data, you will see the reCaptcha security even when you enter your login and password correctly. When you complete the task, you can sign in to your account.
