We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
How to save complaints terms and add them to an offer
Complete the complaints terms and add them to your offers to make shopping easier for customers.
You can find information about complaints in the Complaints Terms tab. If you want to, you can create different complaints terms, for example, for different product groups.
How to save complaints terms
To do it:
- Go to the Complaints Terms tab and click [add complaints terms] — we will redirect you to the Enter complaints details page.
- Enter the name of complaints terms — only you will see it. It will make it easier for you to choose the appropriate terms while listing or editing an offer.
- Select the time limit of filing a complaint — you can choose between 2 years and more than 2 years.
- Enter the address for complaints.
- In the Complaint description field, you can add your criteria for handling complaints. The description you provide will be visible on the offer page.
Once you enter details of complaints terms, you can add them to selected offers.
How to add a translation of the saved complaints terms
Providing a translation will make it easier non-Polish customers to buy from you.
You can add the description of the complaints terms in Enter complaints details. You can add your own or automatic translation into the following languages:
- Polish
- English
- Czech
- Ukrainian
- Slovak.
To add a translation of complaints terms:
- Go to the Complaints Terms tab and click [edit] next to the complaints terms to which you want to add a translation. We will redirect you to the page with complaints terms details.
- The translation tool is located under the Complaint description field — click [change language] and select the language in which the description is currently available.
- Then, click [add translation] next to the language to which you want to translate the complaints terms saved in the tab. If the original language is Polish, you can translate the text into English, Czech, Ukrainian and Slovak.
- Add your own or automatic translation. Before you save it, make sure it is correct — automatic translations may contain errors. You can always edit automatic translations.
- Click [confirm] to confirm the added translation and [save] to save changes in the complaints terms details.
How to add the saved complaints terms to the offer
There are two ways of adding complaints terms:
In the listing form
- Go to the Offer Terms section.
- If you have only one term for complaints, we will automatically enter it in the listing form. If you have more than one term, select the terms you want to add to your offer from the Complaints Terms list.
If you want to create a new template, click [add complaints terms]. We will redirect you to the tab where you can do it.
In the My Assortment tab
- Select the Offers to which you want to add Complaints terms.
- On the green bar, select [edit] and then [complaints terms].
- Select the appropriate information and click [save].
