With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
How to report spam, offensive messages, or other correspondence that violates the Allegro Terms & Conditions
Let us know about unwanted messages you have received so that we can act appropriately. Do not forget to add the message in question to your report.
You are not allowed to use data available on Allegro to send out spam, threats, or offensive messages. If you receive unwanted messages related to your sales or purchases on Allegro ― let us know.
How to save and send us unwanted messages you have received
1. Save an email
In order to take the necessary steps, we need to read an entire correspondence (including the messages you have sent and received) and make sure it is authentic. For this reason, we ask you to provide the correspondence in the EML or MSG file format, available while saving messages from the majority of popular mailboxes. To do so:
- select File > Save as
- name the file, select the file format, and determine where you want to save the file
- confirm.
Additionally, you can convert the file to the ZIP or RAR file format. You can also attach the screenshots of the messages, saved as JPG.
How to take a screenshot
- Open the page you want to screenshot.
- Click [Print Screen] or [Prnt Scrn] on the top-right part of the keyboard.
- Open a graphics editor, such as MS Paint, and paste the screenshot by clicking [Ctrl+V].
- Select File > Save as.
- Name the file, select the JPG format, and determine where you want to save the file.
- Confirm.
2. Contact us
Thoroughly describe the incident and attach the correspondence saved as listed above to the contact form. This way, we will contact you faster and act appropriately.
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