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How to issue a refund for an item sold within Allegro for WOŚP
Learn how to return money to the buyer in the event of cancellation if they have made a purchase within Allegro for WOŚP.
Refund for returning items worth 20,000 PLN or less
If a buyer resigns from the purchase in an auction below 20,000 PLN, they can apply for a refund within Allegro Protect. For them to receive a refund:
- Determine the terms of the item's return with the buyer ― for example, the address to which they should ship the return.
- When the returned item reaches you, let the buyer know they should submit the Allegro Protect application.
- When they submit the application, we will let you know about it by email. Reply to our message and let us know about the arrangements between you and the buyer regarding the return.
We will later settle the refund directly with the WOŚP Foundation.
Refund for returning items worth more than 20,000 PLN
If you want to refund a buyer, first, you need to ask them permission to give their personal information to the organization issuing the refund. If the buyer agrees, contact the WOŚP Foundation representative in Warsaw at: aukcje@wosp.org.pl.
In the message to the Foundation representative, provide the following details:
- the buyer's first and last name, as well as their bank account number
- the payment ID ― you can find it in the Orders tab ― click [show details] next to the order. If you are selling from a regular account, you will find the Orders tab in My Allegro.
- the refund amount.
Next, the Foundation will refund the buyer directly to their bank account.
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