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Follow your reports about missing brands and models
We have further improved the Issues tab. Learn more.
If the parameter value you need is not among those available for the Brand/Manufacturer or Model parameters, you can report it to us. We will review your report and let you know about our decision by email.
What we have changed
You can now check the details of your case in the Issues tab in the Sales Center.
How it works
- Go to the Issues tab.
- Find a report titled Parameters — missing value. You can do it easily using filters.
We will show you:
- the status of your report
- the guaranteed resolution time of your case or information about the delay
- the justification of our decision.
We will verify your report within 2 working days (excluding weekends and bank holidays).
Why we are doing it
We want sellers to have all the information about their reports in one place. Thanks to the new features in the Issues tab:
- you can be sure we received your report
- you know when to expect our decision
- you save time — you do not need to contact us for more details
- we will not leave you without an answer — you will get a clear justification.
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