We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
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With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Discussion time frames
There are specific time frames in Allegro Discussions to help resolve a misunderstanding between seller and buyer as soon as possible.
- 1 hour after the purchase ― the buyer can open the Discussion
- 24 hours ― this is how much time the seller has to reply to the buyer’s discussion (excluding Saturdays, Sundays, and bank holidays). We count it from the moment the customer opens a Discussion (it includes Discussions in which the buyer leaves no message). After this time, the buyer can ask us for assistance.
- 7 days ― if you do not reach the agreement after this time, the buyer may label the Discussion (opened with the reason I have not received the product) as unresolved ― this rule does not apply on Allegro Lokalnie.
- 14 days ― after this time, the buyer may label the Discussion opened for any other reason as unresolved.
- 30 days ― after this time, we automatically label the Discussion as resolved (if the buyer has not done otherwise before).
- 2 years (or 730 days) from making the purchase — after that time, it will not be possible to open a Discussion.
We will remind the buyer about the ongoing Discussion and ask if the issue was resolved. The Discussion will expire if they do not let us know about it. We will close an expired Discussion as resolved 30 days after the buyer opens it.
We will also close the Discussion automatically if one of the following situations takes place:
- The buyer opens a Discussion for the following reasons:
- I have not received the product
- problem with withdrawal/cancellation of purchase
- no payment refund, and the seller refunds the customer the full order amount via Allegro Finance.
- The buyer opens the Discussion for the reason: I have not received the product, and after we verify the parcel status, it turns out that it has been delivered to the customer, and for 24 hours after delivery, the customer does not comment in the Discussion.
- We grant the buyer compensation from Allegro Protect, but do not charge the seller that amount.
We will help the parties to the unresolved Discussions to reach an agreement. If the buyer labels the Discussion as unresolved, it is passed to us automatically.
If the seller does not reply within 24 hours, we will join the Discussion.
