We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
With this option, you can select the marketplace — Poland (allegro.pl), Czechia (allegro.cz), Slovakia (allegro.sk) or Hungary (allegro.hu). With that, you can read articles about rules applicable to a foreign marketplace in your default language. If you want to browse articles in a different language, click here.
Can I retrieve an excess payment from my account?
If you deposit more funds to your Allegro balance, you can get them back. To do this, go to the relevant tab and follow the instructions.
Yes. If your account balance is positive, we will transfer an excess payment to your bank account. Your account balance is positive if, for example, you paid more than you were due, or you received a transaction rebate (sales commission refund) after paying your invoice as a result of an uncompleted transaction.
How to retrieve an excess payment
- Open the Settlements with Allegro tab.
- Click [collect overpayment].
- Select one of the following repayment options:
- domestic transfer
- international transfer
and complete the form.
Important
- We calculate your excess payment amount by subtracting all fees and commissions from the amount you paid. We do not consider payments made in connection to the promotions of Allegro sp. z o.o. and its partners.
- If another account or accounts registered with the same details have overdue payments pending, a part of the funds (up to a maximum of the account balance) will be redirected to pay the overdue payments.
- If your payment differs from the amount due on your account significantly, we will consider it an error and return it to you by the same payment method (for example, to a payment card).
You can also use the excess payment to
- pay your fees resulting from listing offers in the future
- transfer it to another Allegro account ― to do this, click [contact us] below this article.
appearance: device theme
