We care about your privacy
By using cookies and related technologies (e.g. pixels, SDK), as well as by processing your personal data (including unique identifiers, browser data), we can better adapt the displayed content to your needs.By giving your consent to the storage of information on your terminal equipment, and to the access and processing of data, including in the sphere of profiling as well as market and statistical analysis, you will easily find exactly what you are searching for and what you need on Allegro. The controller of your personal data will be Allegro or, in certain cases, our partners (10 partners), including "IAB Europe Trusted Partners" (2 partners). Information about the purposes of personal data processing by our partners can be found in their privacy policies.
We and our partners may process personal data for the following purposes:
Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development. Ensure security, prevent and detect fraud, and fix errors. Deliver and present advertising and content. Save and communicate privacy choices. Match and combine data from other data sources. Link different devices. Identify devices based on information transmitted automatically.
Your personal data are also processed to make it easier for you to use our web pagesThe purposes of processing are described in detail in the settings under "CHANGE MY CONSENTS" and in the Cookie Policy.Your consent is voluntary and is valid for 12 months. You may withdraw it at any time or renew it in the Cookie settings on the home page. Withdrawal of your consent does not affect the lawfulness of processing performed before the withdrawal.
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Allina — your help in handling customer queries
We can answer many questions from buyers immediately based on the information in our system. Thanks to this, you will get fewer questions, as our bot — Allina — will answer them.
Do you know that it is possible to answer many repetitive questions from customers based on the information available in our system? That is how Allina works — a real bot with a human approach to the customer! Allina enthusiastically responds to queries on our contact page, but it can also help answer your customers' questions.
Why you should use Allina's help
- It can help you and many of your customers at the same time.
- It gives answers immediately based on the information from our system.
- It reacts according to the needs/situation — it will advise the customer to contact you directly or it will explain them how to solve the problem on their own.
- It keeps learning — it systematically acquires new information, so the range of help it can provide to customers is expanding.
With Allina's help, you can devote more time to other matters that require your attention and engagement.
How it works
The buyer asks a question through the Message Center or the Ask a question form.
Allina analyzes the question. If it knows the answer, it will reply to the customer immediately.
- The buyer decides whether an automatic response is sufficient for them or they still want to send the question directly to you:
- if the customer still wants to contact you, they click [yes, send it] — then, you get the question and can answer it.
- if the customer is satisfied with Allina's answer, they click [no thanks].
What topics Allina can answer to
Allina will help you answer customers' questions concerning:
- delivery status
- delivery — where the parcel is, when the recipient will get it
- delivery options
- payment retries
In the future, Allina will be able to help in more cases:
- it will respond to questions about invoices, changing invoice data, or payment status
- it will help buyers who want to file a complaint
- it will respond — based on information from the offer — to some questions concerning products you sell.
What information Allina uses
Allina uses only information accessible to our customer experience specialists. These are information regarding:
- order status or delivery status data you provide to us
- our processes, such as purchase cancellation or order return.
What happens if Allina does not know the answer to the question or it gives a wrong answer
If the buyer's question is more complicated or non-standard, Allina will not be displayed.
If the customer is not satisfied with Allina's answer, they can always send the question directly to you.
Do Allina's answers affect My Sales Quality
We do not account for Allina's answers when calculating metrics in the Customer service area. We only count answers to questions that were sent directly to you.
How to manage Allina's help
If you do not want Allina to answer your customers' questions, you can disable this feature in the Communication Settings tab. You can also turn it back on any time.
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